Yapsody Features

We built a first-class event ticketing system for Yapsody’s own professional concert business.
We then integrated features requested by presenters like you to create a perfect ticketing system for all.


Upcoming FeaturesNew Features

General Admission
General Admission
  • Customize venue maps with multiple GA sections.
  • Combine ticket types with GA sections for maximum pricing flexibility.
  • Assign tickets to permission-based hold categories without removing from inventory.
  • Add recurring GA performances.
Reserved Seating
Reserved Seating
  • Create seating layouts or upload existing ones & make clickable.
  • Seat designations (Ex: Handicap).
  • Assign seats to permission-based hold categories without removing from inventory.
  • Selectively restrict seats from specific discounts or ticket types.
Virtual Box Office
Virtual Box Office
  • Shopping cart to sell multiple events in a single transaction.
  • Refund, partial refund, and reissue tickets.
  • Manage hold tickets by category.
  • Quick access to event reports and event promotion
  • View events, performances, and inventory status at a glance.
Discounts Options
Discount Options
  • Multi-use and single-use promo code discounts.
  • Group discounts.
  • Box office courtesy discounts.
  • Early purchase discounts.
  • Discounts by ticket type, seat type, performance and sale location.
  • Restrict # of redemptions
  • URL redirect-triggered discounts
Access Codes
Access Codes
  • Restrict online sales access with multi-use & single-use access codes.
  • Restrict # of code redemptions.
  • Restrict # of tickets per redemption.
  • Apply on a performance-by-performance basis.
  • Restrict to specific ticket types, seat types, or GA sections.
Ticket Customization
Ticket Customization
  • Select from multiple e-ticket templates.
  • Post advertisements & sponsors.
  • Instantly promote upcoming events on your e-ticket.
  • Preview e-ticket before going live.
  • Option to print thermal tickets. (beta) (on request)
  • Add custom info on ticket.
User Management
User Management
  • Multiple user access management.
  • Permission groups for easy user setup.
  • Restrict users to specific payment methods, hold categories, activities, and reports.
  • Restrict staff, sales reps, & brokers to specific actions and events.
Questionnaires Surveys
Questionnaires & Surveys
  • Custom Purchaser & Attendee questionnaires.
  • Unlimited multi-level “if-then” logic-based questionnaires for deep dive customer data collection.
  • Archive questionnaires and share across multiple presenter accounts.
  • Option to access questionnaires in both online store and box office.
Mobile Apps
Mobile Apps
  • Ticket scanning on iPhone and Android. (Optional laser scan attachments for quick entry)
  • iPad Mobile Box Office for selling at the door. (Coming soon for iPhone)
  • Real-time event stats on-the-go app on iPhone & Android.
  • YapPass app for storing E-tickets (coming soon)
Surcharge Options
Surcharge Options
  • Apply surcharges by performance and sale location (box office or online store).
  • Apply surcharges on a per-ticket or per-transaction basis.
  • Designate surcharges as taxable or non-taxable.
  • Designate surcharges as taxes for special reporting.
Security Performance
Security & Performance
  • High sales volume infrastructure.
  • Queueing system redundancy.
  • PCI Compliance.
  • Yapsody never stores sensitive electronic payment data.
  • YapSecure – proprietary system for securely processing online transactions.
Online Ticket Store
Online Ticket Store
  • Customize and preview the look & feel of your store.
  • Shopping cart to purchase multiple events in a single transaction.
  • Safe & secure payments.
  • Customize checkout settings.
  • Select a custom subdomain.
Pricing Options
Pricing Options
  • Pricing by ticket type
  • Pricing by section
  • Pricing by seat
  • Pricing by performance
  • Combine with discounts, surcharges, and taxes for maximum pricing flexibility
Customer Support
Customer Support
  • 24x7x365 support availability.
  • Live chat.
  • Quick-respond email.
  • Call-backs on request.
  • Webinars.
Event Setup Wizard
Event Setup Wizard
  • Create templates for quick event setup.
  • Create and separately manage unlimited performances.
  • Schedule on sale start/end times.
  • Create and apply holds.
  • Let customers contact you via Yapsody.
  • Set scan times & scans per ticket.
  • Preview events before going live.
Payment Methods
Payment Methods
  • Presenters generally receive money within 2 business days of charge.
  • Create unlimited custom payment methods.
  • Create unlimited permission-based complimentary (“comp”) categories.
  • Option to combine payment methods in Box Office transactions.
  • Pay Later (“at the door”).
Marketing Promotion
Marketing & Promotion
  • Social media integration
  • Facebook Pixel tracking
  • MailChimp integration
  • Customize SEO for each event
  • In-app email blast event announcements (coming November)
  • Create Yapsody-generated links to trigger promotional discounts on redirect from other websites
Inventory Management
Inventory Management
  • Ticket Delivery: print, email, will call (pick-up), check-in-at-the-door. (mobile YapPass coming soon)
  • Set minimum & maximum ticket quantities per transaction.
  • Hold tickets aside without removing them from inventory.
  • Setting ticket type limits is optional since all tickets types pull from a common ticket pool.
  • Marketing reports.
  • Accounting reports.
  • Customer reports.
  • Account, event, performance & transaction level reports.
  • YapStats mobile app.
  • Quick Stats Report.
  • Global Consolidated.
  • Event Sales Report.
  • Create button and text links to post on any website.
  • Create separate links for each performance.
  • Accept donations online.
  • Accept donations in box office.