Terms of Service

Last updated: January 3, 2023

Welcome to YAPSODY, the professional ticketing system that turns event organizers in professional presenters without the restrictive lock-in periods or high fees imposed by other professional ticketing systems. By using YAPSODY, you agree to comply with the following Terms of Use, which describe your legal rights and obligations.

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Definitions

Agreement

YAPSODY hereby grants to User a non-exclusive, non-transferable license to use YAPSODY in accordance with the TOU for the purposes of promoting and conducting Transactions involving Permitted Seller Merchandise and displaying Permitted User Content (“User License”). User’s use of YAPSODY shall be deemed acknowledgement of, and agreement to, the TOU and any modifications thereof that YAPSODY may publish from time to time at its sole discretion with or without notice. It is User’s responsibility to check for modifications of the TOU whenever using YAPSODY as such modifications shall govern a User’s continued use of YAPSODY. User shall refrain from use of YAPSODY in the event that User does not agree to any portion of the TOU.

 

Terms of Payment

YAPSODY generates invoices reflecting ticketing fees accrued in connection with sold/priced (not free) tickets issued in the prior calendar month minus ticketing fees reversed from refunded tickets. The calendar month begins at midnight GMT on the first day of each month and ends at midnight GMT on the last day of each month.

Invoices are issued by the 2nd day of each month and are due 10 days from the date of issue. Accounts with overdue invoices will be suspended pending payment. As due dates approach, we will send reminder emails to account owners and any users with applicable permissions and also notify them through your Virtual Box Office when logged in.

You can pay your YAPSODY Invoice from the billing section of your Virtual Box Office by Credit Card and/or PayPal, depending on the currency to which your account is set. Credit Card is available for most currencies. For presenters from the United States, check payments are also accepted. You can contact our Technical Support Team on Chat for more details on this.

Merchant of Record

Restricted Use of Yapsody

User shall not do (or permit anyone else to do) the following and accepts full responsibility and liability for the following:

  • Directly or indirectly modify, reproduce, create derivatives of, reverse engineer, decompile or attempt to use or expose any portion of YAPSODY.
  • Loan, resell, sublicense, or distribute any part of YAPSODY without the express written consent of YAPSODY or use YAPSODY in a manner that violates the federal, state, or local laws of any applicable jurisdiction.
  • Use any Online Store or Box Office for the purpose of exhibiting, promoting, or transacting anything other than Permitted Seller Merchandise and Permitted User Content.
  • Directly or indirectly use YAPSODY or any Content in a manner that is inconsistent with any portion of the TOU.
  • Engage in any activity that directly or indirectly disrupts normal operation of YAPSODY or promotes fraudulent or illegal activity.
  • Misrepresent a Seller’s identity; the source or ownership of any Content; the availability, deliverability, refundability, or characteristics of Merchandise; or the affiliation between a User, venue, event, organization, Seller, or item of Merchandise.
  • Offer to sell or transfer Merchandise to which a Seller does not have the requisite legal rights.
  • Refuse to refund or otherwise appropriately compensate Customers for Seller Merchandise that is defective, unavailable, or, in the case of tickets, events that have been cancelled, postponed or materially changed or as otherwise required by law.
  • Promote or transact Merchandise that is prohibited by applicable law, which includes tickets and vouchers related to events that are prohibited by applicable law.
  • Exhibit or post Content that is prohibited by applicable law; encourages or incites unlawful activity, violence or hatred; promotes discrimination based on race, religion, gender, ethnicity, nationality, or sexual orientation; is threatening, abusive, vulgar, obscene, profane, or pornographic in nature; defames a third party; or infringes on a third-party’s intellectual property, legal, contractual, or privacy rights; Note that presenters are allowed to post “adult” events (e.g., events of a sexual or pornographic nature) provided that (i) the Event Category selected is “Adult”, (ii) no images, video, or links to such content depicting nudity or sex acts is posted on or uploaded to the Yapsody domain, AND (iii) neither the event nor any content posted on YAPSODY in any way involves, endorses, suggests, or promote the illegal or immoral exploitation of minors. “Adult” events may be submitted to search engines, but they shall not be searchable on the Yapsody search portal. Yapsody reserves the right to remove, without any liability, any content or any event that it believes, in its sole discretion, violates this section.
  • Register for a YAPSODY account if the person registering or the intended account User is under 13 years old. If User is at least 13 years old and under 18 years old, User may only use YAPSODY under the supervision of a parent or legal guardian who manages User’s account provided that User does not provide YAPSODY any information about him/herself.
  • Use the Software in a manner that violates or otherwise contravenes the rules, regulations, or terms of use relating to applicable Transaction Services Providers.
  • Store any false, inaccurate, or non-current User Data in a User Account.

Refunds

YAPSODY does not set refund policies on behalf of Sellers. It is the responsibility of the Seller to communicate its refund policy to Customers and to issue refunds in accordance therewith and in accordance with applicable laws. Consequently, Customers’ requests for refunds should be directed to the respective Seller and in no event shall be directed to YAPSODY. Any refund-related issues or disputes shall be strictly between the Customer and the Seller; YAPSODY shall not be liable for any refund-related claims in connection with Seller Merchandise; and Seller hereby agrees to indemnify, defend, and hold harmless YAPSODY in connection therewith.

Communication Tools

YAPSODY makes available to Sellers tools such as email (“Communication Tools”) for contacting Customers with whom Sellers have Transacted Merchandise via Yapsody or whose contact information Sellers have otherwise provided to YAPSODY (“Communication Recipients”). By using the Communication Tools, Sellers warrant and represent that (i) Sellers have the right to contact the Communication Recipients; (ii) the Communication Recipients’ contact information (e.g., email addresses) was gathered in accordance with applicable regulations in the respective jurisdiction(s); (iii) any communication with Communication Recipients is not in violation of any privacy policy under which the contact information was collected; (iv) Sellers will not use the Communication Tools in a manner that violates any applicable laws or regulations such as, for example, U.S. CAN-SPAM, European Union GDPR, or Canadian CASL; (v) Sellers will not use the Communication Tools for purposes other than to accurately and truthful promote Permitted Seller Merchandise; (vi) Sellers will modify the communication preferences of Communication Recipients in accordance with the requests of those Communication Recipients or YAPSODY; (vii) for email communications, Sellers shall provide “unsubscribe” links in every email and will not send emails to any recipient who has unsubscribed. YAPSODY may limit or suspend a Seller’s access to Communication Tools at its sole discretion for reasons such as excessive email bounces, complaints, or unsubscribe requests.

User Accounts

User is responsible for maintaining the confidentiality of its respective User Account password and any sensitive information stored in its User Account. Seller is responsible for all activity that occurs within Seller’s User Account, including as it relates to the Box Office and Online Store, regardless of the actual User performing the activity. If User believes that the security of his/her User Account has been compromised in any manner, it is User’s responsibility to reset the User Account password and to suspend or terminate any third-party access that may have been granted to other Users. In rare cases, YAPSODY may (but shall not have the obligation to) suspend access to a User Account if it believes in good faith that not doing so may cause significant imminent damage (financial or otherwise) to a User Account or to any User, Content or Seller Merchandise in connection therewith. Notwithstanding the foregoing, YAPSODY shall not be liable for any loss or damage arising from its good faith suspension of a User Account due to an alleged security breach or from activity (whether authorized or unauthorized) performed in connection with a User Account, and User hereby agrees to hold YAPSODY harmless in connection therewith.

In the event that a dispute arises among multiple parties as to ownership of a User Account, User agrees that YAPSODY shall be the sole arbiter of such dispute and that YAPSODY’s decision shall be final and binding on all parties except to the extent otherwise directed by a court of competent jurisdiction. YAPSODY’s options in handling such a dispute may include the temporary suspension or termination of any such User Account.

Content

The YAPSODY Content is protected by copyrights, trademark, and/or other intellectual property laws. User agrees not to copy, reproduce, distribute, publish, display, repost on any website, or create derivative works of the YAPSODY Content without the express written permission of YAPSODY or as otherwise expressly permitted pursuant to the TOU, or to the extent that YAPSODY Content sharing functionality is provided by YAPSODY. YAPSODY reserves all rights to YAPSODY Content not granted herein.

By providing User Content, User grants to YAPSODY a non-exclusive, irrevocable, transferable, royalty-free license to use, reproduce, adapt, and distribute said Content throughout the world via YAPSODY and API Services (“User Content License”). Seller also hereby grants to YAPSODY a license to use Seller’s name and logo, and the name and logo of the underlying organization that is selling or promoting Merchandise, in connection with YAPSODY advertising and promotion.

User acknowledges that YAPSODY does not pre-screen User Content whether posted directly on the Website or in the form of links to third-party websites that Users post on YAPSODY. User warrants and represents that (i) User has the right to grant the User Content License; (ii) User Content does not misrepresent any Merchandise, Seller, venue, event, or organization; and (iii) User Content does not infringe upon the rights of any third party or violate any applicable laws or regulations. Furthermore, Users shall be liable for any User Content, links to content on third-party websites that User provides, and any reliance on such Content by any other User. User hereby agrees to indemnify, defend, and hold harmless YAPSODY Related Parties in connection therewith. Notwithstanding the foregoing, YAPSODY shall have the right to remove any Content or links, in whole or in part, that it believes, in its sole discretion, violates this section or any portion of the TOU. Accounts of Users who knowingly or repeatedly post User Content in violation of the TOU may be suspended or terminated at YAPSODY’s sole discretion with or without notice.

Termination

YAPSODY shall have the right to terminate, revoke, or suspend a User Account or User License or to delete Seller Content for any reason at its sole discretion without prior notice and without liability to any User or third-party.

Personalized URL

Upon registering a Seller account, a User may be given the opportunity to create a personalized web address for Seller’s Online Store (e.g., subdomain: MyVenue.yapsody.com). All such web addresses shall remain the sole property of YAPSODY. YAPSODY shall have the right to revoke the right to use any web address at its sole discretion. The circumstances under which a web address is most likely to be revoked are if a Seller is requesting control of a URL that is already controlled by another User (a “Controlling User”), and it appears to YAPSODY that the Controlling User may be engaged in “cybersquatting” as evidenced by either (a) the Controlling User’s apparent attempt to trade on a web address containing a name that YAPSODY deems to have no significant relation to the Controlling User, or (b) an unreasonably low volume of Merchandise Transaction activity in connection with the web address in question — all of the foregoing as determined by YAPSODY in its sole discretion.

 

Warranties Disclaimer

YAPSODY IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS. YAPSODY MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THAT OF TITLE AND ALL IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHEMORE, YAPSODY MAKES NO WARRANTY THAT: (I) THE SERVICES PROVIDED VIA YAPSODY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (II) INFORMATION OBTAINED VIA YAPSODY WILL BE ACCURATE OR RELIABLE; AND (III) ANY CONTENT OR MERCHANDISE OBTAINED BY A CUSTOMER VIA YAPSODY OR ATTENDANCE OF ANY EVENT FOR WHICH A TICKET WAS PURCHASED VIA YAPSODY IS SAFE, LEGAL, OR MEETS THE CUSTOMER’S EXPECTATIONS. YAPSODY IS NOT RESPONSIBLE AND SHALL HAVE NO LIABILITY FOR ANY CONTENT, MERCHANDISE, OR ACTIONS OF ANY USER OR THIRD-PARTY IN CONNECTION WITH ANY SELLER MERCHANDISE OR EVENT FOR WHICH TICKETS ARE PURCHASED VIA YAPSODY. YAPSODY SHALL HAVE NO LIABILITY WITH RESPECT TO ANY DISCLAIMED WARRANTY EXCEPT TO THE EXTENT OTHERWISE PRESCRIBED BY APPLICABLE LAW.

 

Limitation of Liability / Release

User acknowledges that YAPSODY has no control over and does not guarantee the quality, safety or legality of Merchandise; or events promoted or sold via YAPSODY; or the truth or accuracy of any User Content. Except to the extent otherwise dictated by law, YAPSODY shall not be liable in tort, contract, or other legal theory for: (i) damages of any kind (including direct, incidental, special, consequential, punitive, or exemplary damages) for any reason, including those arising out of a loss of profits, loss of goodwill, or a Seller’s misuse of User Data; (ii) damages of more than $100.00 USD in the aggregate for all claims arising out of a User’s use of YAPSODY; and (iii) any matters beyond YAPSODY’s reasonable control. Furthermore, use of YAPSODY, including the downloading of any Software, shall be at the User’s sole risk, and YAPSODY shall have no liability with respect to a User’s or third-party’s misuse of any User Content.

User agrees to indemnify, defend, and hold harmless YAPSODY Related Parties from any and all damages, losses, injuries and expenses (including, without limitation, reasonable attorney’s and legal fees) resulting from any claim, demand, lawsuit, or legal proceeding arising out of (i) User Content; (ii) the sale, delivery, and authenticity of Seller Merchandise; (iii) disputes between a Seller and Customer; (iv) disputes between Users; (v) disputes between a User and third party; (vi) disputes related to API Services; and (vii) disputes related to Electronic Payments in connection with Seller Merchandise. Furthermore, YAPSODY shall have no responsibility or liability for the acts or omissions of any API Services provider, include those of Payment Gateways.

Privacy

Notices

  • GENERAL: Notices from YAPSODY to Users shall be made by email unless otherwise required by law. Notices from Users to YAPSODY may be submitted to YAPSODY’s support team by filling out the online inquiry form in the Website support section.
  • MISCONDUCT: Users and third parties may report the misconduct of other Users or API Services providers to YAPSODY’s support team by filling out the online inquiry form in the Website support section. Any investigation or action taken by YAPSODY in connection with such report shall be entirely in YAPSODY’s sole discretion except as otherwise required by law.
  • DIGITAL MILLENNIUM COPYRIGHT ACT (DMCA): REMOVING COPYRIGHT INFRINGING CONTENT: If you are the lawful copyright owner of Content; you have not given your consent for that Content to be displayed on, uploaded to, transmitted to/by, downloaded from, or accessible via YAPSODY; and you believe in good faith that no exception (e.g., Fair Use) applies that would otherwise serve as a defense to a claim of copyright infringement; then you or your agent may send to YAPSODY a takedown notice requesting that said Content be removed or blocked. Since the takedown notice is legal in nature and serves to initiate a legal process, your claims must be truthful, made in good faith, and contain all the elements prescribed by the Digital Millennium Copyright Act (DMCA) in order for YAPSODY to be able to take action.

By submitting a copyright takedown notice to YAPSODY, you agree to the following: (a) YAPSODY may share the notice in its entirety (including your identity and contact information) with the alleged infringer(s), and (b) you accept full liability for and indemnify YAPSODY Related Parties in connection with any damages incurred by YAPSODY or a third party that have arisen in connection with actions that YAPSODY has taken in accordance with the DMCA in response to your notice. Consequently, we strongly recommend that you consult with an attorney before submitting a copyright takedown notice.

The easiest and quickest way submit a takedown notice and for YAPSODY to take timely action is to email it to support@yapsody.com.

Alternatively, you may also mail it to:

Yapsody LLC
Attention: DMCA Compliance Manager
3213 W Main St.
Suite 231
Rapid City, SD 57702-2314
USA

We strongly recommend that if you mail us a physical notice, you also follow up with a soft-copy via email as soon as possible.

Trademark Information

The Marks may be used by Users in connection with the promotion and/or sale of Permitted Seller Merchandise provided that usage of the Marks does not (i) imply or in any way indicate that YAPSODY controls the Permitted Seller Merchandise or is the merchant of record thereof, (ii) disparage YAPSODY Related Parties or API Services providers, or (iii) damage the goodwill in the Marks. Any other use of the Marks shall require the express written consent of YAPSODY. YAPSODY reserves the right to revoke any User’s right to use the Marks for any reason.

 

General

  • User warrants and represents that it will not violate the terms of this TOU, with special emphasis on the section of this TOU entitled “Restricted Use of the Services”.
  • The TOU constitutes the entire agreement between User and YAPSODY and supersedes any prior versions of this TOU. This TOU is separate and apart from any Seller Terms of Sale that may apply when transacting Merchandise or any applicable terms of service provided by an API Service or Content provider in connection therewith.
  • Yapsody LLC, a South Dakota corporation, owns all rights to license YAPSODY services to Users. This TOU is governed by the laws of the state of South Dakota, United States as applied to contracts entered into and performed entirely within South Dakota by entities domiciled in South Dakota. Any legal claims arising in connection with the TOU shall be resolved, on an individual basis absent consolidation with the claims of any other party, by jury trial to take place in South Dakota state court in Pennington County. Judgment on the arbitration award may be entered in any court having jurisdiction in Rapid City, South Dakota, and User agrees to submit to the personal jurisdiction of the courts located therein.
  • Provisions related to liability, indemnification, disclaimers of warranties, intellectual property protections, and protection of User Data shall survive termination of this agreement.
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