Assistance and Recovery Program For Native American Casinos

In this climate of economic uncertainty, businesses have either curtailed their offerings or come to a complete halt. Yet, out of our solid commitment to support the Native American Casino community in achieving a swift recovery, Yapsody is introducing the Casino Assistance & Recovery Program.

You may not be aware of all the services that we’ve been offering beyond the realm of entertainment. Being an industry partner to the Native American Casino industry, we have packaged together a program consisting of Customer Relations, Marketing, Technology Development & Business Insights to you.

After careful review and consideration, you’ll find that each of the above-mentioned services can create incremental value for every department whether it be player development, hotel reservations, food & beverage, or concierge services. Whatever strategic vision you may have for your casino in the COVID-19 era, you can consider Yapsody a dedicated partner-for-success. Our greatest pleasure would be to do our part in ensuring that your property’s reopening is grand in every way possible.

Unparalleled Customer Engagement

Stay “OPEN” for your loyal patrons even when your doors are closed!

Our white-glove customer engagement team keeps your lines of communication going to maintain guest loyalty & retention during the downtime. Whether it’s player services, hotel reservations, event ticket transactions, or even just general Q&A, our 24/7 customer relationship team will handle it under your brand name through multiple channels with 95% quality assurance.

What’s In It For You?
  • Inbound & outbound phone support for your guests by our in-house customer relations team to handle an array of queries.
  • Customer outreach campaigns through phone by our customer relations specialists.
  • Immediate onboarding & live chat set up on your website.
  • Strong reporting & analytics to measure customer satisfaction scores.
  • Highly experienced team & dedicated account managers.
Customer Relation

Stay “OPEN” for your loyal patrons even when your doors are closed!

Our white-glove customer engagement team keeps your lines of communication going to maintain guest loyalty & retention during the downtime. Whether it’s player services, hotel reservations, event ticket transactions, or even just general Q&A, our 24/7 customer relationship team will handle it under your brand name through multiple channels with 95% quality assurance.

What’s In It For You?
  • Inbound & outbound phone support for your guests by our in-house customer relations team to handle an array of queries.
  • Customer outreach campaigns through phone by our customer relations specialists.
  • Immediate onboarding & live chat set up on your website.
  • Strong reporting & analytics to measure customer satisfaction scores.
  • Highly experienced team & dedicated account managers.

Enhanced Branding, Marketing, & Design Services

With the unprecedented rise in screen time & online engagement, it’s time to spruce up your digital footprint.

Communication & brand awareness is pivotal to outshine your competition at this time. When casinos reopen and your guests have a choice, YOUR BRAND should be their ONLY choice. Everything from email campaigns, print & graphic design, website tune-ups, search engine optimization, and customer response tracking, keep your loyal patrons engaged on the web with crisp communication.

Major Pillars to Elevate Your Casino’s Brand Presence
  • Audience engagement through social media & email marketing
  • Digital branding & design services
  • Casino brand marketing campaigns to increase revenue from hotel, food & beverage, entertainment, and gaming
  • Conversion optimization drives
Digital Marketing

With the unprecedented rise in screen time & online engagement, it’s time to spruce up your digital footprint.

Communication & brand awareness is pivotal to outshine your competition at this time. When casinos reopen and your guests have a choice, YOUR BRAND should be their ONLY choice. Everything from email campaigns, print & graphic design, website tune-ups, search engine optimization, and customer response tracking, keep your loyal patrons engaged on the web with crisp communication.

Major Pillars to Elevate Your Casino’s Brand Presence
  • Audience engagement through social media & email marketing
  • Digital branding & design services
  • Casino brand marketing campaigns to increase revenue from hotel, food & beverage, entertainment, and gaming
  • Conversion optimization drives

Cost-Effective Yet Powerful Technology Development

Increase profitability with technology & automation.

Ever think to yourself, “If only I had an app that does X, it would be so much easier, faster, and cheaper to achieve Y?”

Efficiency, cost reduction, and interactivity are key ingredients for maximizing profitability in the COVID-19 era. With the help of our technology team, you can optimize and automate your existing processes as well as develop customer-facing applications to increase your value proposition and sales. Let us know what you have in mind.

Our Tech Stack Services Include
  • Software & Mobile App Development
  • Database Architecture & Optimization
  • Website Maintenance & Consulting Services
Technology Development

Increase profitability with technology & automation.

Ever think to yourself, “If only I had an app that does X, it would be so much easier, faster, and cheaper to achieve Y?”

Efficiency, cost reduction, and interactivity are key ingredients for maximizing profitability in the COVID-19 era. With the help of our technology team, you can optimize and automate your existing processes as well as develop customer-facing applications to increase your value proposition and sales. Let us know what you have in mind.

Our Tech Stack Services Include
  • Software & Mobile App Development
  • Database Architecture & Optimization
  • Website Maintenance & Consulting Services

Preferred Terms On Rescheduled Artist Bookings

Bringing back the Star Power!

Thousands of concerts across the country are being rescheduled, and presenters are all vying for the same premium dates. With over 200 casino bookings per year and over 25 years of talent buying experience, Yapsody will streamline the task of rescheduling artists and confirming choice dates.

Artist Deal Negotiations

Bringing back the Star Power!

Thousands of concerts across the country are being rescheduled, and presenters are all vying for the same premium dates. With over 200 casino bookings per year and over 25 years of talent buying experience, Yapsody will streamline the task of rescheduling artists and confirming choice dates.

Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.

frequently asked questions

In this climate of economic uncertainty, most businesses have either curtailed their offerings or come to a complete halt. However, Yapsody’s services have always been beyond entertainment. Out of our solid commitment to support our concert clients and the Native American Casino community, Yapsody introduced this program to extend our support services to Native American casinos in order to help them achieve a swift and profitable recovery.

Yapsody has a global team of Support Specialists, Marketing Experts, Creative Designers, Technology Specialists & Business Strategists with decades of experience. Our team of professionals have been working closely with hospitality & entertainment enterprises and possess strong industry expertise to help you.

We can handle all sorts of client relationship management tasks such as:

  • Booking and Payments
  • Cancellation and Refunds
  • Packages & Discounts
  • Specific Product and Service Amenities
  • Food & Beverages/Restaurant Services
  • Casino Player Services

Yapsody has been providing Support Services to its B2B clients and their customers (B2C) with consistent 95%+ satisfaction scores for a considerable period of time.

  • Understand your guest more than ever by creating a personal connect with them.
  • Undertake outreach programs through email & phone to engage with them.
  • Ensure personalized communication & gather feedback from your loyal guests.
  • Use Voice of Customer reports to understand their requirements and put in place necessary measures to satisfy them.

Yapsody can undertake the following marketing activities for your casino:

  • Handling social media accounts and creating audience engagement campaigns across Facebook, Instagram, Twitter and LinkedIn.
  • Sending important updates/announcements via email to targeted mailing lists
  • Optimizing the casino website for higher search engine rankings
  • Run ad campaigns on Google and/or social media platforms

As part of the Casino Assistance and Recovery Program, Yapsody can undertake the following marketing campaigns and activities:

  • Email outreach programs.
  • Social media marketing with the target audience.
  • Organic as well as paid marketing campaigns on Facebook, Instagram, & Twitter.
  • Optimizing your business website for higher search engine rankings and visibility.
  • Artist outreach campaign ideas.
  • Print, digital ad design, newsletters, and announcement campaigns for important updates.
  • Engagement campaigns to keep in touch with the casino’s loyal fanbase across platforms.
  • Highly optimized marketing content & brand-specific design collaterals.
  • Generate easy to understand monthly campaign reports and analysis.

Apart from the above-illustrated avenues, we’re also open to discussing different marketing strategies that are might be better suited for your brand.

Learn More About Marketing Service

With decades of experience in talent buying and over 200 shows per year, Yapsody has the relationships and buying power to accomplish your objectives.

Schedule a discussion if you would like to enroll for this program.

This program is FREE for Yapsody concert clients and comes at a nominal fee for other Native American casinos.

To determine the pricing, the team at Yapsody require to understand the client’s needs and goals during this time. The pricing component will be finalized post the discussion. To know more about the pricing for non-Yapsody users, please Schedule a discussion

There is no fixed end date. Our primary objective is to work with you until you have achieved a reasonable level of recovery from the COVID-19 crisis.

For any questions about Yapsody’s Concert Assistance & Recovery Program, Schedule a discussion.

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