Assistance and Recovery Program
For Native American Casinos

In this climate of economic uncertainty, businesses have either curtailed their offerings or come to a complete halt. Yet, out of our solid commitment to support the Native American Casino community in achieving a swift recovery, Yapsody is introducing the Casino Assistance & Recovery Program.

You may not be aware of all the services that we’ve been offering beyond the realm of entertainment. Being an industry partner to the Native American Casino industry, we have packaged together a program consisting of Customer Relations, Marketing, Technology Development & Business Insights to you. 

After careful review and consideration, you’ll find that each of the above-mentioned services can create incremental value for every department whether it be player development, hotel reservations, food & beverage, or concierge services. Whatever strategic vision you may have for your casino in the COVID-19 era, you can consider Yapsody a dedicated partner-for-success. Our greatest pleasure would be to do our part in ensuring that your property’s reopening is grand in every way possible.

Services Offered As Part Of The Casino Assistance & Recovery Program

Unparalleled Customer Engagement

Stay “OPEN” for your loyal patrons even when your doors are closed!

Our white-glove customer engagement team keeps your lines of communication going to maintain guest loyalty & retention during the downtime. Whether it’s player services, hotel reservations, event ticket transactions, or even just general Q&A, our 24/7 customer relationship team will handle it under your brand name through multiple channels with 95% quality assurance.

Yapsody’s 95% Quality Assurance can blend in effortlessly with your critical business goals. Our services are available via chat, phone and email.

What's In It For You?
  • Inbound & outbound phone support for your guests by our in-house customer relations team to handle an array of queries.
  • Customer outreach campaigns through phone by our customer relations specialists.
  • Immediate onboarding & live chat set up on your website.
  • Strong reporting & analytics to measure customer satisfaction scores.
  • Highly experienced team & dedicated account managers.

Know More About Our Customer Service

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Enhanced Branding, Marketing, & Design Services

With the unprecedented rise in screen time & online engagement, it’s time to spruce up your digital footprint.

Communication & brand awareness is pivotal to outshine your competition at this time. When casinos reopen and your guests have a choice, YOUR BRAND should be their ONLY choice. Everything from email campaigns, print & graphic design, website tune-ups, search engine optimization, and customer response tracking, keep your loyal patrons engaged on the web with crisp communication.

With the unprecedented rise in screen time and online engagement, this is the best time to stay connected with your audience.

Major Pillars to Elevate Your Casino's Brand Presence
  • Audience engagement through social media & email marketing
  • Digital branding & design services
  • Casino brand marketing campaigns to increase revenue from hotel, food & beverage, entertainment, and gaming
  • Conversion optimization drives
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Enhanced Branding, Marketing, & Design Services

With the unprecedented rise in screen time & online engagement, it’s time to spruce up your digital footprint.

Communication & brand awareness is pivotal to outshine your competition at this time. When casinos reopen and your guests have a choice, YOUR BRAND should be their ONLY choice. Our marketing & design services will engage your loyal customers on the web – from marketing campaigns, website tune-ups, to casino event updates, & communication.

Major Pillars to Elevate Your Casino's Brand Presence
  • Audience engagement through social media & email marketing
  • Digital branding & designing services
  • Casino brand marketing campaigns to increase revenue from your hotel, food & beverage, entertainment, and gaming
  • Conversion optimization drives

Cost-Effective Yet Powerful Technology Development

Increase profitability with technology & automation.

Ever think to yourself, “If only I had an app that does X, it would be so much easier, faster, and cheaper to achieve Y?”

Efficiency, cost reduction, and interactivity are key ingredients for maximizing profitability in the COVID-19 era. With the help of our technology team, you can optimize and automate your existing processes as well as develop customer-facing applications to increase your value proposition and sales. Let us know what you have in mind.

Our Tech Stack Services Include
  • Software & Mobile App Development
  • Database Architecture & Optimization
  • Website Maintenance & Consulting Services

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Strategic Business &
Finance Insights

Strategic Business
Analysis

Turn your breakdowns into breakthroughs using valuable insight for optimizing your business & finance strategy!

Business Analysis - v1

Downtime is the best time for taking a step back to reassess business strategies, market dynamics, customer trends, and profitability – now more than ever. Through detailed stakeholder engagement, our business strategy team helps you stay ahead of the curve with custom analysis for optimizing your internal or external processes whether it be gaming, marketing, hospitality or any other.

Preferred Terms On Rescheduled Artist Bookings

Bringing back the Star Power!

Artist Deal Negotiations - V2

Thousands of concerts across the country are being rescheduled, and presenters are all vying for the same premium dates. With over 200 casino bookings per year and over 25 years of talent buying experience, Yapsody will streamline the task of rescheduling artists and confirming choice dates.

Your success story catches speed with our global team of Support Specialists, Marketing Experts, Creative Designers, & Business Strategists working closely to match every expectation of your business goals.

Our Services Suite For Native American Casinos Include

Entertainment

Our four major offerings in the Hospitality & Entertainment industry encompass decades worth of trustworthiness & loyalty.

  • Talent Buying
  • Concert Production
  • Event Ticketing
  • Market Research

Marketing

Our suite of marketing services has always gone hand in hand with solving intricate challenges faced in the hospitality & entertainment industry.

  • Digital Marketing
  • Design & Branding
  • Conversion Optimization
  • Audience Engagement

Customer Relations

As an extension of your casino business, we engage with your loyal guests through multiple channels.

  • Inbound & Outbound Support
  • 24/7 Chat & Email Support
  • Swift Onboarding & Live Chat Setup
  • Strong Reporting & Analytics

Technology Development

Our technological prowess in the industry makes our clients’ digital footprint stand out through agile, scalable websites and apps.

  • Software & Mobile App Development
  • Database Architecture & Optimization
  • Website Maintenance & Support
  • Technical Consultation Services

Business Analysis

Our business analysis services will help define challenges and propose solutions that are well-aligned with your corporate strategies.

  • Business Strategy Reshaping
  • Market Research
  • Customer Trend Analysis
  • Consulting Services

Frequently Asked Questions

Frequently Asked Questions

In this climate of economic uncertainty, most businesses have either curtailed their offerings or come to a complete halt. However, Yapsody’s services have always been beyond entertainment. Out of our solid commitment to support our concert clients and the Native American Casino community, Yapsody introduced this program to extend our support services to Native American casinos in order to help them achieve a swift and profitable recovery.

Yapsody has a global team of Support Specialists, Marketing Experts, Creative Designers, Technology Specialists & Business Strategists with decades of experience. Our team of professionals have been working closely with hospitality & entertainment enterprises and possess strong industry expertise to help you.

We can handle all sorts of client relationship management tasks such as:

  1. Booking and Payments
  2. Cancellation and Refunds
  3. Packages & Discounts
  4. Specific Product and Service Amenities
  5. Food & Beverages/Restaurant Services
  6. Casino Player Services

Yapsody has been providing Support Services to its B2B clients and their customers (B2C) with consistent 95%+ satisfaction scores for a considerable period of time.

  1. Understand your guest more than ever by creating a personal connect with them.
  2. Undertake outreach programs through email & phone to engage with them.
  3. Ensure personalized communication & gather feedback from your loyal guests.
  4. Use Voice of Customer reports to understand their requirements and put in place necessary measures to satisfy them.

Yapsody can undertake the following marketing activities for your casino:

  1. Handling social media accounts and creating audience engagement campaigns across Facebook, Instagram, Twitter and LinkedIn.
  2. Sending important updates/announcements via email to targeted mailing lists
  3. Optimizing the casino website for higher search engine rankings
  4. Run ad campaigns on Google and/or social media platforms

As part of the Casino Assistance and Recovery Program, Yapsody can undertake the following marketing campaigns and activities:

  1. Email outreach programs.
  2. Social media marketing with the target audience. 
  3. Organic as well as paid marketing campaigns on Facebook, Instagram, & Twitter.
  4. Optimizing your business website for higher search engine rankings and visibility. 
  5. Artist outreach campaign ideas.  
  6. Print, digital ad design, newsletters, and announcement campaigns for important updates.  
  7. Engagement campaigns to keep in touch with the casino’s loyal fanbase across platforms.
  8. Highly optimized marketing content & brand-specific design collaterals.
  9. Generate easy to understand monthly campaign reports and analysis. 

Apart from the above-illustrated avenues, we’re also open to discussing different marketing strategies that are might be better suited for your brand.

With decades of experience in talent buying and over 200 shows per year, Yapsody has the relationships and buying power to accomplish your objectives.

Schedule a discussion if you would like to enroll for this program.

This program is FREE for Yapsody concert clients and comes at a nominal fee for other Native American casinos.

To determine the pricing, the team at Yapsody require to understand the client’s needs and goals during this time. The pricing component will be finalized post the discussion. To know more about the pricing for non-Yapsody users, please Schedule a discussion
.

There is no fixed end date. Our primary objective is to work with you until you have achieved a reasonable level of recovery from the COVID-19 crisis.

For any questions about Yapsody’s Concert Assistance & Recovery Program, Schedule a discussion.

See What Casinos Are Saying About Us

Our entertainment program was shut down for two years until Sycuan partnered with Yapsody and made it profitable. Now we do over 70 shows a year.

Juan Baca

Vice President of Entertainment

Sycuan Casino Resort

Northern Quest Resort & Casino

Terminating our entertainment program was a legitimate consideration until Yapsody came in and turned things around.

Justin Kobluk

Director of Entertainment

Northern Quest Resort & Casino

Our entertainment program was shut down for two years until Sycuan partnered with Yapsody and made it profitable. Now we do over 70 shows a year.

Juan Baca

Director of Entertainment

Sycuan Casino Resort

Terminating our entertainment program was a legitimate consideration until Yapsody came in and turned things around.

Justin Kobluk

Director of Entertainment

Northern Quest Resort & Casino

Northern Quest Resort & Casino

Some of Our Existing Clientele

  • Sycuan Casino | Yapsody Client
  • Northern Quest Resort & Casino | Yapsody Client
  • Shoshone Bannock Casino Hotel | Yapsody Client
  • Dakota Magic Casino Resort | Yapsody Client
  • Northern Lights Casino Resort | Yapsody Client
  • WildHorse Resort & Casino | Yapsody Client
  • Inn of the Mountain Gods Resort & Casino | Yapsody Client
  • Rising Star Casino - Resort : Grand Theatre | Yapsody Client
  • Cedar Lakes | Yapsody Client
  • Sky Ute Casino Resort | Yapsody Client

Take Advantage of Our Casino Assistance & Recovery Program

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