The South Bay Film Society
Tickets were sold ever since they joined us in 2017 with 5 monthly film screenings organized through our extensive feature set.
Events were organized throughout their Yapsody journey with ticket sales going off the roof.
Tickets were sold on a yearly average throughout the 3 years of partnering with us.
CSAT scores were maintained throughout while corresponding with their ticket buyers with a significant chat volume of 190.
Custom feature requests for their virtual events were implemented as well as a quick improvement to our Accept Donation button.
CSAT scores were achieved for South Bay Film Society whenever their event presenters had a query.
The South Bay Film Society was founded by Randy Berler in June 2012 (and became South Bay Film Society LLC in 2016) to bring the best of new foreign and independent films to the big screen in the South Bay. They screen films shortly after (and sometimes before) they begin playing at art house theaters in west Los Angeles, Santa Monica, and Pasadena. They sometimes hold discussions after screenings for those who are interested, and hope through these film events to foster connections and friendships between people in the South Bay interested in film and the arts.
HOW IT STARTED
For many years Randy hoped that a Laemmle Theater would come to the South Bay. He was tired of driving to west L.A. to see the films that interested him.
In the spring of 2012 Randy learned about a start-up online distributor called Tugg.com that was creating a new way to connect films with local communities by allowing anyone to organize an event for films in their library. If enough people bought tickets, the screening would take place. Although Tugg did not have the new films in their library that Randy was looking for, he decided to book Three Colors: Red, a film masterpiece from 1994, to make a case to theater managers that there was an audience for “art” films in the South Bay.
Although this first screening sold out all 200 seats, it became clear that the local theater managers in the South Bay were not involved in booking films. The only way to bring many of the fine foreign/independent films that were playing the Laemmle or Landmark theaters to the South Bay would be by booking them ourselves. Randy informed Tugg that he would no longer book older films from their library. Tugg (whose board of directors includes Terrence Malick and Ben Affleck) agreed to negotiate with distributors to book the new foreign films Randy requested. In July 2012, they screened Monsieur Lazhar and sold out two theater rooms for simultaneous shows. Since then, they have been showing about 3 films a month, typically selling out two or three theaters for each film. By early 2013, they no longer needed Tugg to manage events and since then have rented the theater rooms and films themselves and sell tickets through Yapsody.
Their goal is to essentially create a community theater – their own art-house theater in the South Bay. They look for films that are both entertaining and that challenge us to see the world in new ways.
YAPSODY USER SINCE: 2017
Randy Berler came across Yapsody after trying a couple of other ticketing platforms and sells over 1000 tickets per month to film events. Shortly after he began to sell tickets via Yapsody, he found it to be exceptional in all aspects.
PLAN: Elite Tier
The founder of South Bay Film Society says, “The Yapsody platform makes it easy for me to set up my ticket sales for each event and is easy for my customers to navigate.” South Bay Film Society found Yapsody to be excellent in all aspects. The low pricing, fit-to-use features and exceptional customer support made selling tickets to film screenings a smooth and hassle-free experience. The team at Yapsody even went on to make changes in their ‘Donation Collection’ feature based on his feedback. Randy highly recommends Yapsody as the best ticketing service he has found in his six years of business.
Check out their case study here.