Dauphin Island Sea Lab

Presenter Spotlight

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35

Event tickets were sold on a yearly average ever since they joined us in 2020

5000

Individual performances and shows were recorded on a yearly average

20

Event tickets sold during COVID for their field trips, excursions, seminars, boardwalk tours, and recreational digital programs

2500

Events were listed on their Online Ticket Store with 300+ monthly shows and performances taking up the charts in 2020

8

Tailored features such as custom reporting were implemented in record time upon request to match their event management style

96

Customer satisfaction scores were recorded as our support teams handled their high-volume queries giving them the advantage of focusing on their excursions and tours

The Dauphin Island Sea Lab is the state of Alabama’s Marine Science Education and Research Center which serves the public, all levels of government, and the academic community, by enhancing them with ocean literacy programs and events. Most of their research focuses on the estuarine processes of the northern Gulf of Mexico.

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The Aquarium at the Dauphin Island Sea Labhosts a number of noteworthy educational and recreational events for the public and community at large. The twice-monthly Boardwalk Talk program offers the public a chance to engage with the experts. Their Summer Excursion program takes visitors into the habitats studied by marine scientists, researchers, and students at the DISL.

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As of today, their community can participate in field trips, seminars, boardwalk tours, including many distinct educational and >recreational programs at DISL.

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Needless to say, their oceanic institution has accumulated outstanding reviews over the years from their audiences.

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HOW IT STARTED

  • DISL was founded in 1971 to provide marine science programs for many of the state’s colleges and universities. The research programs of the DISL range from biogeochemistry and oceanography to ecosystem ecology.
  • They operate to offer state and local government, industry, and agency decision-makers a range of coastal zone management services.
  • One of the key contributors to coastal zone management is the Mobile Bay National Estuary Program, which falls within the DISL’s numerous programs.

YAPSODY USER SINCE: April 2020

PLAN: Platinum Tier

"My favorite part about Yapsody is their Pricing which also helped me resolve the biggest challenge I had in deploying a solution to our COVID reopening plans. As an educational institution, we strive to keep our prices affordable so that we reach as many as we can. Yapsody allowed us to continue to function during COVID Crisis. The fact that support is so helpful and allows for feature requests brings an added value to our event management needs."

THEIR EXPERIENCE

Ever since DISL onboarded Yapsody in April 2020, we proved to be a cost-efficient yet trustworthy anchor for their event creation and management, both online and offline. Not only did they enhance their ticketing with 30+ premium features, but we upgraded them to Platinum Tier on selling more than 5000 tickets in a short period of time.

This is how they chose to sum up their experience –

“Yapsody offered a great hand in helping us to maintain social distancing requirements during this time.”

By solving the challenges of over-priced event ticketing and lack of polite customer support, Dauphin Island Sea Lab was able to follow social distancing protocols and smoothly cruise through the COVID crisis with our event ticketing platform.

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