Process Operation Standard
We ensure our teams have everything they need to focus on delivering an outstanding customer experience during each and every interaction.
We consistently monitor our operations to guarantee the best results. Yapsody team follows the schedule adherence effectively and excel in operations to achieve solid overall performance and exceed expected results.
Yapsody improves performance and quality by enabling operational Team leaders to spend 70 -80% of their time focused on feedback and coaching. This result is achieved through structured HDI & ITIL processes that provide consistent assessments of agents’ results.
All operational key performance indicators (KPIs) are positively impacted by Yapsody as well as employee, customer, and client satisfaction levels.
By defining, sharing, and implementing worldwide best HDI practices, Yapsody assures consistency and quality in all its operations.
Key features of Process Operation Standard:
- Internal Quality Auditing: We have an in-house Quality Assurance Team and they audit all Customer Interactions taking into account the Customer Critical, Business Critical & Compliance Critical Accuracy, and identify areas of improvement. This feedbacks are shared with the Customer Relations Agents so that they can improve and perform exceptionally.
- Reliable Customer Relations Team: We hire experts/specialists from the support industry who have worked with international brands across the globe. They are regularly trained on industry practices so that they can keep delivering exceptional services.
- HDI & ITIL framework: Our Support Team is operating under the HDI & ITIL framework which is industry-recognized for best practices. They are regularly cross-trained so that they keep performing at an optimal level.
frequently asked questions
Our Suite Of Services
Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.
