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Customer Retention

Our suite of services has been smartly designed to acquire, engage, and retain your customers.

At Yapsody, we offer a complete range of collection services and contact center solutions designed to meet our clients’ diverse needs.

frequently asked questions

Our Account Representative Program is designed in such a way that personal attention will be given to all the clients which will increase the Customer Retention.

Our Billing Collection Program is designed in such a way that we contact clients in a timely manner as a form of Retention to collect receivables.

We use Zendesk which is one of the leading Customer Support Platforms. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base

  • Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
  • On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored.
  • Through the onboarding model, we train our Support Employees to understand your business needs and operational needs.
  • For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.

We send you a Monthly SLA Report which contains details about the Overall conversion achieved for each month.

client testimonial

Glance through global entities using our premium services.

what client says

Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.