Yapsody Blog Customer Relations

Delighting your clients and customers involves going that “Extra Mile” for designing a stellar Customer Experience Journey. Our Customer Relations blog gives you that much-needed push – from the latest guides, industry insights, trends, thought pieces, and handy tips from subject matter experts, you’ll find something new to enhance your customer support.

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With Live Chat Support functionality being the most sought-after website integration in recent times due to customers wanting instantaneous answers and are not patient enough to get their queries resolved. Thereby, uplifting your frontline of …


The power of an exceptional support team is what distinguishes any brand from its competitors. Imagine any of the biggies for any given vertical, chances are that their customer support team was spot on with …


Whether it’s through Live Chat, Phone Support, or email, capturing the voice of your customer for addressing their pain points is crucial. However, like every significant department of any given brand, there are certain processes …


The idea behind Onboarding is simple - first impressions make a lasting impression no matter which product or service that you’re offering. However, those thoughts and impressions which will be embedded in your clients and …


Customer support has come a long way from a one-way phone line to a fully integrated telephony system that can help your customer support agents keep an eye on multiple cases on a singular interface. …


The Live Chat Support functionality has been the most sought-after website integration in recent times due to a majority of businesses going remote. The concept of Customer Support has evolved over the years apart from …


With businesses taking a hit during the peak of COVID-19, it’s natural for a majority of brands and services to curtail their processes, spendings, and expenses as a measure for extending their business continuity. However, …


Part of building an enhanced sales generation funnel and amplifying your brand standing through customer support lies the tricky part of implementing Customer Retention strategies. No matter which product or service offering you’re into, customer …


While the benefits of Live Chat Support for improving your sales are well known, the features and functionalities of Live Chat Support for bringing an innovative approach to your branding are yet to be leveraged …


Exceptional customer support is a precursor for enhancing your lead generation process and eventually increasing your sales. No matter which line of business or service offering, customer relations goes that extra mile for acquiring and …

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