Virtual
Box Office

• Shopping cart to sell multiple events in a single transaction.
• Refund, partial refund, and reissue tickets.
• Manage hold tickets by category.
• Quick access to event reports and event promotion
• View events, performances, and inventory status at a glance.

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Payment
Methods

• Presenters generally receive money within 2 business days of charge.
• Create unlimited custom payment methods.
• Create unlimited permission-based complimentary (“comp”) categories.
• Option to combine payment methods in Box Office transactions.
• Pay Later (“at the door”).

Inventory
Management

• Ticket Delivery: print, email, will call (pick-up), check-in-at-the-door. (mobile YapPass coming soon)
• Set minimum & maximum ticket quantities per transaction.
• Hold tickets aside without removing them from inventory.
• Setting ticket type limits is optional since all tickets types pull from a common ticket pool.

General
Admission

• Customize venue maps with multiple GA sections.
• Combine ticket types with GA sections for maximum pricing flexibility.
• Assign tickets to permission-based hold categories without removing from inventory.
• Add recurring GA performances.

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Online
Ticket Store

• Customize and preview the look & feel of your store.
• Shopping cart to purchase multiple events in a single transaction.
• Safe & secure payments.
• Customize checkout settings.
• Select a custom subdomain.

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Pricing
Options

• Pricing by ticket type
• Pricing by section
• Pricing by seat
• Pricing by performance
• Combine with discounts, surcharges, and taxes for maximum pricing flexibility

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Discount
Options

• Multi-use and single-use promo code discounts.
• Group discounts.
• Box office courtesy discounts.
• Early purchase discounts.
• Discounts by ticket type, seat type, performance and sale location.
• Restrict # of redemptions

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Surcharge
Options

• Apply surcharges by performance and sale location (box office or online store).
• Apply surcharges on a per-ticket or per-transaction basis.
• Designate surcharges as taxable or non-taxable.
• Designate surcharges as taxes for special reporting.

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Access
Codes

• Restrict online sales access with multi-use & single-use access codes.
• Restrict # of code redemptions.
• Restrict # of tickets per redemption.
• Apply on a performance-by-performance basis.
• Restrict to specific ticket types, seat types, or GA sections.

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Marketing &
Promotion

• Social media integration
• Facebook Pixel tracking
• MailChimp integration
• Customize SEO for each event
• In-app email blast event announcements (coming November)
• Create Yapsody-generated links to trigger promotional discounts on redirect from other websites

Questionnaires
& Surveys

• Custom Purchaser & Attendee questionnaires.
• Unlimited multi-level “if-then” logic-based questionnaires for deep dive customer data collection.
• Archive questionnaires and share across multiple presenter accounts.
• Option to access questionnaires in both online store and box office.

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Donations

• Accept donations online.
• Accept donations in box office.

Mobile
Apps

• Ticket scanning on iPhone and Android. (Optional laser scan attachments for quick entry)
• iPad Mobile Box Office for selling at the door. (Coming soon for iPhone)
• Real-time event stats on-the-go app on iPhone & Android.
• YapPass app for storing E-tickets (coming soon)

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Ticket
Customization

• Select from multiple e-ticket templates.
• Post advertisements & sponsors.
• Instantly promote upcoming events on your e-ticket.
• Preview e-ticket before going live.
• Option to print thermal tickets. (beta) (on request)
• Add custom info on ticket.

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Event Setup
Wizard

• Create templates for quick event setup.
• Create and separately manage unlimited performances.
• Schedule on sale start/end times.
• Create and apply holds.
• Let customers contact you via Yapsody.
• Set scan times & scans per ticket.
• Preview events before going live.

Widgets

• Create button and text links to post on any website.
• Create separate links for each performance.

User
Management

• Multiple user access management.
• Permission groups for easy user setup.
• Restrict users to specific payment methods, hold categories, activities, and reports.
• Restrict staff, sales reps, & brokers to specific actions and events.

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Customer
Support

• 24x7x365 support availability.
• Live chat.
• Quick-respond email.
• Call-backs on request.
• Webinars.

Security &
Performance

• High sales volume infrastructure.
• Queueing system redundancy.
• PCI Compliance.
• Yapsody never stores sensitive electronic payment data.
• YapSecure – proprietary system for securely processing online transactions.

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Reports

• Marketing reports.
• Accounting reports.
• Customer reports.
• Account, event, performance & transaction level reports.
• YapStats mobile app.
• Quick Stats Report.
• Global Consolidated.
• Event Sales Report.