presenter spotlight Rock Ford Plantation


200+

Events were organized at Rockford annually since the time they partnered with us in 2018.

8

Most-preferred ticketing features for Rockford were Online Ticket Store, Reserved Seating, Event Setup Wizard, Multiple Ticket Types, Reports, YapScan & YapStats.

1800+

Tickets were sold through 400+ events organized on Rockford Plantation.

100%

Eliminated the process of handling reservations over the phone and mailing RSVP cards with payments.

50%

Rebate on their ticketing fees helped them manage their cash flow better being a non-profit museum for communal activities.

100%

CSAT scores were achieved for Rock Ford’s online and offline guest requests, queries, and customer engagement.

The Rock Ford Foundation is a non-profit corporation initially formed to save the Rock Ford mansion and maintain it as a museum for communal activities. They exist to further develop Rock Ford Plantation in promoting General Edward Hand’s legacy for the cultural and educational nurturing of the public.

HOW IT STARTED

  • Rock Ford was the home of Edward Hand and his family as well as enslaved and free laborers.
  • Today, Rock Ford is comprised of 33 acres at the southeastern edge of Lancaster City surrounded by Lancaster County Central Park.
  • The mansion is on the National Register of Historic Places and is recorded in the Historic American Building Survey.
  • Rock Ford is widely considered to be one of the most important examples of Georgian domestic architecture surviving in Pennsylvania and the most intact building predating 1800 in Lancaster County.
  • The mansion’s elegant rooms are furnished with an outstanding collection of period furnishings and decorative arts.
  • It is currently supported by memberships, gifts, grants, earned income from the rental of the facilities for weddings, guided tours, and other fundraising events.
  • Rock Ford is also home to special events such as annual 18th Century Yuletide Candlelight and Daylight Tours and theatrical productions such as “The Matchmaker: A Tale Drawn from ‘Emma’ by Jane Austen.”

YAPSODY USER SINCE: 2018

PLAN: Gold Tier

“Yapsody makes it easy to customize the events for our museum with the various options offered for event set-up. I like that we can add a photo to the event information and give a lot of details about the event on the initial screen. Plus, we can create different categories for tickets, such as age ranges for children’s tickets for our children’s event programming.

Yapsody definitely saves time in our event management. We like that we can format a PDF of guest attendance to include however much or little information as we need for check-in purposes. Also, we have noticed that online sales are gradually increasing because people are accustomed to ordering tickets whenever they want no matter the time of day.”

John R. Lenz, Georgia Smoke BBQ

THEIR EXPERIENCE

Yapsody turned out to be the perfect elevation point for Rock Ford to foray into the online event ticketing landscape. Our platform also proved to be the perfect mix of online and offline features for an esteemed historic house museum like Rock Ford. Using our extensive set of features, they were able to streamline their entire event management process and increase their online sales.

Check out their case study here. 



Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.