Understanding Yapsody Fee Invoices

Invoices reflect ticketing fees accrued in connection with sold/priced (not free) tickets issued in the prior calendar month minus ticketing fees reversed from refunded tickets. The calendar month begins at midnight GMT on the first day of each month and ends at midnight GMT on the last day of each month. 

Example Scenario: You have an event on 15th February for which you sell 400 tickets to that event in January and another 600 in February. In February, you also refund 20 tickets that were originally purchased in January. Your January invoice will reflect fees for the 400 tickets sold in January (even though the event is in February). Your February invoice will reflect fees for the 600 tickets sold in February minus fees that had been incurred for the 20 tickets refunded (even though the refunded tickets were originally purchased in January).

Frequently Asked Questions Regarding Our Invoicing Structure

1. How are ticketing fees calculated?
2. When are invoices issued?
3. How do I know when my invoice is ready?
4. When are invoices due?
5. What happens if I don’t pay for my invoices by the due date?
6. Where can I review my invoices in detail?
7. How are fees handled when tickets are refunded?
8. How do I pay for my invoices?

1. How are ticketing fees calculated?

Our event ticketing fees are calculated on a flat fee per ticket plus a percentage of the ticket price, which varies by country/currency and Yapsody pricing tiers (Gold, Platinum, Elite). In some countries, the fee is only based on a percentage with no flat fee.

2. When are invoices issued?

Invoices are issued by the 2nd day of each month.

3. How do I know when my invoice is ready?

We notify account owners and any users with applicable permissions via email and also through the Virtual Box Office after they log in to Yapsody

4. When are invoices due?

Invoices are due 10 days from the date of issue.

5. What happens if I don’t pay for my invoices by the due date?

Accounts with overdue invoices will be suspended pending payment. As your due dates approach, we will send reminder emails to account owners and any users with applicable permissions and also notify them through your Virtual Box Office when logged in.

6. Where can I review my invoices in detail?

You can see a breakdown of each invoice in your Virtual Box Office Billing Tab. Click an invoice number to see its Invoice Summary, which includes a breakdown by Event & Performance. You will see the invoice details with the Transaction number, Transaction date and time, Ticket number, Yapsody fees, etc.

Invoice to view summary

7. How are fees handled when tickets are refunded?

If a ticket is refunded, the corresponding Yapsody fee will appear as a credit on your invoice in the month during which the refund occurred (not in the month in which the original sale occurred). If you make refunds in a month in which you have no sales (in which case there are no Yapsody fees to offset the credit), you can contact our support team to request a refund.

8. How do I pay for my invoices?

You can pay your Invoice from the billing section of your Virtual Box Office by Credit Card and/or Pay Pal, depending on the currency to which your account is set.  Credit Card is available for most currencies.

Pay Invoice

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