Reducing, Removing, Or Unholding Seats For A Reserved Seating Event

There might be occasions when you might have to unhold your event seats to make them available for your ticket buyers. Reducing, removing, or unholding seats from our hold management tab makes more event tickets available to your ticket buyers.

Steps To Reduce, Remove, or Unhold Seats For A Reserved Seating Event 

1. Select Your Event

Select the event from your Box Office Calendar for which you wish to unhold seats. Click the option “Edit” available at the top right just above your event name. You will be directed to the Event Wizard page, wherein you have to select the option Hold Management.

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2. Reduce, Remove or Unhold Seats

Under Hold Management, you will find a number of Hold Categories and Sections. Click on the sections to find out the held seats in them. 

The seats which are greyed out and unclickable are the sold seats however the seats which are highlighted in Yellow and have a Lock Icon are the Held ones.

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To reduce, remove, or unhold the number as per your preference, click on the seat one by one and once you are done unholding them, click on “Save & Proceed” to make sure the changes are saved. When the seats are unheld the Lock Icon will not show which indicates the seats are available for purchase now.

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