South Bay Film Society

How South Bay Film Society Used Online Ticketing to Streamline their Film Screening Business

The South Bay Film Society was founded by Randy Berler in June 2012 to bring the best of new foreign and independent films to the big screen in the South Bay. They screen films shortly after (and sometimes before) they begin playing at art house theaters in West Los Angeles, Santa Monica, and Pasadena. They sometimes hold discussions after screenings for those who are interested, and hope through these film events to foster connections and friendships between people in the South Bay interested in film and the arts.

CHALLENGES

The South Bay Film Society sells over 1000 tickets to 3 – 4 film events each month, each of which sell out quickly. They experimented with a couple of online ticketing softwares to make the ticket selling process easier. However, creating an event from scratch each time for their screenings ended up becoming rather time consuming. As the popular screening events would sell out quickly, the presenter often found it difficult to deal with online ticket store visitors who weren’t able to buy tickets. Besides these issues, the ticketing softwares were also fairly expensive and the service did not live up to his expectations.

RESULTS 

After switching from a couple of ticketing platforms, Randy Berler came across Yapsody in 2017. Shortly after he began to sell tickets via Yapsody, he found it to be his preferred ticketing software for the following reasons:

  • Easy to Setup & Create Events – As South Bay organizes 3-4 events each month, creating the event on the online ticket store became a very simple process. He simply had to duplicate a previous event and edit the information based on the new event. 
  • Hide Sold Out Events – To avoid the situation of unhappy customers, the presenter could now simply make his sold-out event private. He did not have to delete his event, which would’ve hampered with the statistics of his events.
  • Low Pricing – The fee charged by Yapsody was the lowest he came across, saving on film screening budgets to be put to better use. South Bay was upgraded to the Elite Tier plan, which entitled them to a 60% discount on all ticketing fees. He’s also able to sell his free events for free, while still having access to all of Yapsody’s premium features.
  • 24/7 Top Priority SupportWhat particularly impressed Randy was Yapsody’s customer service support. Any time he had an issue come up, they have responded and resolved the problem very quickly.

“The thing that is particularly impressive about Yapsody is their customer support.”

– Randy Berler, Founder of
South Bay Film Society

THEIR EXPERIENCE

The founder of South Bay Film Society says, “The Yapsody platform makes it easy for me to set up my ticket sales for each event and is easy for my customers to navigate.” South Bay Film Society found Yapsody to be excellent in all aspects. The low pricing, fit-to-use features and exceptional customer support made selling tickets to film screenings a smooth and hassle-free experience. The team at Yapsody even went on to make changes in their ‘Donation Collection’ feature based on his feedback. Randy highly recommends Yapsody as the best ticketing service he has found in his six years of business.