How Georgia Smoke BBQ remained Consistent in their Quality of Service through Yapsody’s ticketing service

Georgia Smoke BBQ

10+

Events were organized with each fundraiser outperforming their previous ones.

$25000+

Was the fundraising amount that was raised for their 7th annual Oyster Roast by using our ticketing platform.

5

Highly rated event ticketing features by Georgia Smoke were the Event Setup Wizard, Non-Profit Discount, Questionnaires & Surveys, YapScan, & 24/7 Chat Support.

50% FLAT

Rebate was applicable on their Yapsody invoice, making it easier to manage their operational expenses.

100%

CSAT scores were achieved while solving their queries and engaging with the event presenter and patrons.

Georgia Smoke BBQ is known to be the most authentic BBQ catering company in Atlanta. Brought to you by John R. Lenz and Sam Shober, Georgia Smoke is a socially conscious entity that exists solely due to their love of fire, wood, the right kind of smoke, and logistics, which ultimately makes their community happy with great food. They raise funds for several causes by organizing annual oyster roasts and crawfish boils by donating their time and logistical efforts.

CHALLENGES

One of the biggest challenges for a catering company like Georgia Smoke is consistency in its quality of service to its community. They always use the freshest ingredients and cook everything to order so nothing is out of place. From sourcing ingredients to serving the food hot, they never resort to cutting corners. Having raised over $25,000K for Friends of Disabled Adults & Children (FODAC) previously by serving 4,000+ oysters, Georgia Smoke wanted to upscale their logistics for the Seventh Annual #OysterRoast in terms of event creation, ticketing, and consumer support.

SOLUTIONS

Yapsody had the perfect recipe for glazing the logistical requirements for Georgia Smoke’s 7th Annual #OysterRoast to cook up a perfect evening. Here are a few extracts which came in handy:

1. Pricing For Non-Profits

Yapsody recognizes that non-profit entities exist for the betterment of the communities. Since Georgia Smoke BBQ focuses on non-profit events, they qualified to receive a flat 50% rebate on their invoice, irrespective of whether it is was a general admission or reserved seating event.

2. Event Setup Wizard

Setting up a fundraiser cookouts can get complicated. Georgia Smoke used our event setup wizard to sell tickets for reservations online. They focused on the cooking whereas our wizard created templates that managed their event on a single page. Being the 7th edition, they also saved time for this recurring event by using the Copy Existing Event Feature.

3. Questionnaire & Surveys

One of the definitive signs of a successful event that happens annually is the scope for improvement. With this feature, Georgia Smoke collected essential feedback from their patrons which will help them buff up their act even more. It was always about perfection through progress for Georgia Smoke which is where Yapsody added a pinch of help.

 4. Quicker Ticket Validation

Using Yapsody’s mobile app – YapScan, Diggerland was able to do away with long lines at the entry. With a quick scan of the ticket, park visitors could enter the venue in a matter of seconds.

 5. Chat Support

Whenever Sherene or the team had a question, they could get through to the customer support team at Yapsody using the chat feature on the website, who provided them the answers to their queries in an instant.

“Yapsody had a good deal for nonprofits and I chose it. The system is easy to duplicate events and has good deals on nonprofit events. Their customer support is helpful, quick, and fast. The last thing I need to worry about during these events is ticketing; I trust Yapsody to do its part while I do mine.”

– John R. Lenz, Georgia Smoke BBQ

THEIR EXPERIENCE

Yapsody proved to be the perfect mix with features like Pricing for Non-Profits, 24/7 Customer Support, Event Setup Wizard, and Surveys. Being such a well-known caterer in Atlanta, Georgia Smoke BBQ exceeded expectations by staying indispensable in their quality of service through Yapsody’s ticketing service. And after it was all said and done, the community’s fundraising total for FODAC pushed past $25,000.



Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.