How Georgia Smoke BBQ remained Consistent in their Quality of Service through Yapsody’s ticketing service
Events were organized with each fundraiser outperforming their previous ones.
Was the fundraising amount that was raised for their 7th annual Oyster Roast by using our ticketing platform.
Highly rated event ticketing features by Georgia Smoke were the Event Setup Wizard, Non-Profit Discount, Questionnaires & Surveys, YapScan, & 24/7 Chat Support.
Rebate was applicable on their Yapsody invoice, making it easier to manage their operational expenses.
CSAT scores were achieved while solving their queries and engaging with the event presenter and patrons.
CHALLENGES
One of the biggest challenges for a catering company like Georgia Smoke is consistency in its quality of service to its community. They always use the freshest ingredients and cook everything to order so nothing is out of place. From sourcing ingredients to serving the food hot, they never resort to cutting corners. Having raised over $25,000K for Friends of Disabled Adults & Children (FODAC) previously by serving 4,000+ oysters, Georgia Smoke wanted to upscale their logistics for the Seventh Annual #OysterRoast in terms of event creation, ticketing, and consumer support.
SOLUTIONS
Yapsody had the perfect recipe for glazing the logistical requirements for Georgia Smoke’s 7th Annual #OysterRoast to cook up a perfect evening. Here are a few extracts which came in handy:
1. Pricing For Non-Profits
Yapsody recognizes that non-profit entities exist for the betterment of the communities. Since Georgia Smoke BBQ focuses on non-profit events, they qualified to receive a flat 50% rebate on their invoice, irrespective of whether it is was a general admission or reserved seating event.
2. Event Setup Wizard
Setting up a fundraiser cookouts can get complicated. Georgia Smoke used our event setup wizard to sell tickets for reservations online. They focused on the cooking whereas our wizard created templates that managed their event on a single page. Being the 7th edition, they also saved time for this recurring event by using the Copy Existing Event Feature.
3. Questionnaire & Surveys
One of the definitive signs of a successful event that happens annually is the scope for improvement. With this feature, Georgia Smoke collected essential feedback from their patrons which will help them buff up their act even more. It was always about perfection through progress for Georgia Smoke which is where Yapsody added a pinch of help.
4. Quicker Ticket Validation
Using Yapsody’s mobile app – YapScan, they were able to do away with long lines at the entry. With a quick scan of the ticket, park visitors could enter the venue in a matter of seconds.
5. Chat Support
Whenever Sherene or the team had a question, they could get through to the customer support team at Yapsody using the chat feature on the website, who provided them the answers to their queries in an instant.
– John R. Lenz, Georgia Smoke BBQ
THEIR EXPERIENCE
Yapsody proved to be the perfect mix with features like Pricing for Non-Profits, 24/7 Customer Support, Event Setup Wizard, and Surveys. Being such a well-known caterer in Atlanta, Georgia Smoke BBQ exceeded expectations by staying indispensable in their quality of service through Yapsody’s ticketing service. And after it was all said and done, the community’s fundraising total for FODAC pushed past $25,000.
Our Suite Of Services
Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.
