Yapsody Customer Relations & Support As A Service

Yapsody Customer Relations & Support As A Service

We’ve developed an outstanding track-record of providing highly reliable customer care services who have been using our event ticketing system. Our experience in the hospitality and entertainment industries gives us an edge for efficiently handling large volumes of customer queries. Here’s what’s in it for you as a hospitality venue and event entity. 

1. Your Brand, Our Team Of Customer Specialists 

Our white-labeled services are offered under your enterprise’s brand, not ours. We operate as an extension of your business and offer top-of-the-line customer care services, therefore leading customers to gain the utmost confidence in your brand.

Key features of our Whitelabel Support Suite:

  • No Technology cost: No technology cost of ownership is involved because we pay for Zendesk Enterprise Suite.
  • Support Workflow: We first understand the client support service requirements and accordingly set up a workflow to deliver solutions to their customers.
  • Knowledge Management Services: Our specialized Knowledge Manager will execute your business operations by monitoring regular cases to create knowledge base articles regularly. This helps your customers in finding solutions proactively by visiting your website thus saving time and improving customer experience.

2. Immediate Onboarding

A dedicated Account Manager will interact with you to understand your support requirements and accordingly plan out a quick onboarding model in which we train our Support Team within 2 – 3 weeks for immediate onboarding through Zendesk. 

3. Engaging Customer Outreach & Retention Programs

Our white-gloved suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers and bridge the gap to build your brand loyalty.

4. 24/7 Multi-Channel Support 

With decades of experience in the hospitality &  entertainment industry, our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support creates an unparalleled multi-channel support system for your brand.

We are accustomed to handling a large volume of calls pertaining to any of your queries whether it’s hotel booking, reservations, cancellations, and even tech support. With customer support off your back, you can rest easy and focus on important business decisions 

Contact us to enroll in our services.

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