With the COVID pandemic bringing events and shows to a standstill, many event presenters have had to resort to refunds and cancellations. Needless to say, this has created a demotivating situation for many event presenters and hospitality enterprises in the current climate.
However, regulations being lifted after careful consideration and analysis, many are postponing their events and also planning their upcoming events for the next few months. With many enterprises opening up their lines of communication, here’s why you also need to elevate your customer care services to keep updating your loyal event attendees and patrons with important information.
Why Choose Our White-Gloved Customer Care Services?
We’ve developed an outstanding track-record of providing highly reliable customer care services to casinos and patrons of event presenters who have been using our event ticketing system. Our experience in the hospitality and entertainment industries gives us an edge for efficiently handling large volumes of customer queries. Here’s what’s in it for you.
1. Your Brand Name Powered Our Team Of Customer Specialists
Our services are offered under your enterprise’s brand, not ours. We operate as an extension of your business and offer top-of-the-line customer care services, therefore leading customers to gain the utmost confidence in your brand. – be it about player services, hotel reservations, event ticket transactions, or even just general Q&A.
2. Immediate Onboarding Through The Best Softwares
A dedicated Account Manager will interact with you to understand your support requirements and accordingly plan out a quick onboarding model in which we train our Support Team within 2 – 3 weeks for immediate onboarding through one of the world-class support software out there.
3. Engaging Customer Outreach & Retention Programs
Our white-gloved suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers and bridge the gap to build your brand loyalty.
4. 24/7 Multi-Channel Support
With decades of experience in the hospitality & entertainment industry, our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support creates an unparalleled multi-channel support system for your brand.
Assistance & Recovery Program for Native American Casinos
In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program.
Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely.