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Enhancing Your Event Operations & Logistics In The New Normal

YapStudy 2020

The New Normal comes with a new set of rules and regulations. Whether it be your event planning, event operations, or the whole arm of logistics. Needless to say, delve deeper into your event attendee’s expectations that would help you create a better experience for them. 

Gather more insights through our YapStudy which covers the insights summarized below in detail. For those event presenters who’re looking to enhance their event operations and logistics, here are a few brief instances to take note of.

1. Go For Contactless Interfaces 

Contactless has become a buzzword not only in the event industry but almost every other line of business. With the aim of having to limit touching surfaces, many event entities will have to adapt and enable contactless interfaces for ticket scanning, validation, and payments. 

One of the prime examples being our free ticket scanning app – YapScan which works in real-time for scanning e-ticket barcodes, e-ticket numbers, or simply scrolling through the attendee list. 

Learn more about these Top 3 Tech Solutions your Event Venues Can Opt For

2. Ensure Safety Standards & Regulations

Going above and beyond to ensure meticulous safety and sanitation practices will help you create an experience like never before. Without relying on proper health and safety standards that match or surpass national regulations, your patrons will remain hesitant to visit your venue. It’s time to take your existing health and safety standards to the next level and also portray them effectively on all your channels.

Considering social distancing rules with mandatory masks becoming the norm, organizing a reserved seating event where your attendees can choose their seats makes a lot of sense. Create seating maps with seating arrangements that adhere to 6 feet of distancing and your event is good to go.

With the launch of the Social Distancing Holds feature, Yapsody users can sell their events seats and automatically hold nearby seats around them so that your guests can comfortably follow distancing protocols.

To bring this into effect, enable social distancing holds for reserved seating sections from the holds tab of each performance. These event seats held for social distancing will be held under the code “SD” in holds.

3. Chatbot Based Help Desks

Customer relationships will be the crux of maintaining loyalty with your event attendees and guests in the “New Normal”. Although, customer support is something that can be handled over the phone lines, while at your event venue, expect help desks and concierge services to be assisted by chatbots and smart apps. 

Fully sanitized chatbot kiosks and help desk apps will enhance your customer support in a simple, easy-to-understand manner. Read to figure out How You Can Turn Your Ideas Into Flawless Tech Solutions.

For a more detailed approach for the way forward, check out our

 YapStudy — Way Forward For The Hospitality & Entertainment Industry

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