The New Normal comes with a new set of rules and regulations. Whether it be your event planning, event operations, or the whole arm of logistics. Needless to say, we wanted to delve deeper into your event attendee’s expectations that would help you create a better experience for them. Gather more insights through our YapStudy which covers the points below in detail. For those event presenters who’re looking to enhance their event operations and logistics, here are a few brief instances to take note of.
1. Go For Contactless Interfaces
Contactless has become a buzzword not only in the event industry but almost every other line of business. With the aim of having to limit touching surfaces, many event entities will have to adapt and enable contactless interfaces for ticket scanning, validation, and payments. One of the prime examples being our free ticket scanning app – YapScan which works in real-time for scanning e-ticket barcodes, e-ticket numbers, or simply scrolling through the attendee list.
2. Up Your Safety Standards & Regulations
Going above and beyond to ensure meticulous safety and sanitation practices will help you create an experience like never before. Without relying on proper health and safety standards that match or surpass national regulations, your patrons will remain hesitant to visit your venue. It’s time to take your existing health and safety standards to the next level and also portray it effectively on all your channels.
3. Chatbot Based Help Desks
Customer relationships will be the crux of maintaining loyalty with your event attendees and guests in the “New Normal”. Although, customer support is something that can be handled over the phone lines, while at your event venue, expect help desks and concierge services to be assisted by chatbots and smart apps. Fully sanitized chatbot kiosks and help desk apps will enhance your customer support in a simple, easy to understand manner.
For a more detailed approach for the way forward in 2020, check out our YapStudy — Way Forward For The Hospitality & Entertainment Industry.