I use Yapsody for all my ticketing needs for Spotlight Studios for the Performing Arts in Fairport NY (a suburb of Rochester NY). Spotlight is all about educational performances for Kindergartner through high school seniors. We produce over 20 shows a year with different age groups. Our space only seats 110 but having Yapsody as our ticketing service has made our lives so much easier. We used paper tickets before we discovered Yapsody and handled all the ticket purchases, refunds and ticket switches by hand (not forgetting about parents who have lost their tickets, want to leave tickets at the box office for several different family members to pick up). Yapsody has made all aspects of ticket sales super easy.
Setting up a new show is simple - I just copy a previous production and change the dates, logo and show description.
We have a limited number of seats available so we set up access codes that allow parents to buy a up to certain number of tickets to make sure all families are able to get tickets.
I love connecting with Yapsody support. They are always very responsive, helpful, and cheerful. I have communicated with support through email and through the online chat. I recommend Yapsody to everyone. I convinced another theatre group in the area to use Yapsody for their ticketing. They have assigned seating so between yapsody support and my help, they got that set up and it works beautifully. I am also quick to recommend Yapsody whenever anyone on social media asks for ticketing website advice.
Things I really REALLY love about Yapsody:
1) The apps for my iphone! I love being able to see how many tickets have been sold or are left for any particular production. I love LOVE having the ability to scan in tickets at performance time and being able to look them up if customers "forget" or lose their tickets. I also love that if I ever use more than one usher, each one could be running the app on their phone.
2) Online sales. I never have to deal with a ticket sale in person. I publish my yapsody storefront on my website, on social media and in email blasts.
3) Paypal. When a ticket sale happens, I get the money right away.
4) Ticket refunds are super easy.
Artistic Director, Spotlight Studios for the Performing Arts
We were interested in adding online ticket sales to make it easier for our customers to buy tickets for our annual youth musical production- and after looking into a few other online tickets vendors, we tried Yapsody- and it was a perfect fit! Account and Box Office set up was a breeze and our customers reported quick and easy transactions without any headaches. The free ticket scanning app for our volunteers’ phones made loading the theatre quick and easy. Finding tickets, refunding. etc. was a breeze. The Yapsody fees are very competitive and the monthly invoicing is straight forward.
What really sets Yapsody apart is the excellent customer service: everything from the free account walk through and as-needed online chats to the ad-hoc phone support. When we had questions (and we did!)- Yapsody quickly had the answers!
We highly recommend Yapsody- especially for smaller community theatre groups who need some extra support and have an eye on the bottom line.
Assistant Director, Kemptville Youth Musical Theatre Company
Our church puts on events and programs throughout the year. We use Yapsody to provide an online ticketing capability linked from our website. While the site tools are easy to use, sometimes I've had questions on how to do a particular discount or other need. To this end, I've used the online chat support feature. The technicians have responded quickly and always helped guide me in implementing the solution.
The primary value is that I control the box office. I can make adjustments as needed, find the tools easy to use and flexible, and receive great help via the online chat feature. The low pricing, extensive feature set and event creation experience are what makes Yapsody the best in the business.
King's Chapel Lebanon
I would definitely recommend Yapsody. I’m part of Theatre Group and Yapsody has been extremely helpful in keeping track of ticket volume and sales. It doesn’t take a lot to set up and maintaining my account is easy. Any time I had a concern or question, the customer service dept. provided excellent service. I also like that they emailed a copy of the call, so I can put the instructions they provided on file for my reference.
Assistant Director, Heritage Theatre
For us at the Stratford Perth Museum, Yapsody has been an integral part of our remarkable growth over the past five years. When we signed up for Yapsody, we had no online tickets options at all and Yapsody was recommended to us by our website provider and a provincial tourism partner. In 2013, we had 853 visitors to the Museum, this year we will have well over 10,000.
Over the past few years we have had several high profile exhibits and events where controlling the number of tickets sold was vitally important. So, while Yapsody gives us the ability to sell tickets online, its real value is giving us an up to the minute total as to the number of tickets sold. Given the great online settings, we can quickly close ticket sales from a desktop or even a phone. We used this for the Anne Frank House exhibit, Shakespeare’s First Folio and the Franklin Expedition exhibit from the Royal Ontario Museum.
But, the best example was last year for the opening of our Justin Bieber exhibit Steps to Stardom. We had no idea that the opening would be so popular, but weeks in advance, we noticed that ticket sales were through the roof and we closed off sales. On the opening weekend we had patrons from the UK, France as well as all over Canada and the United States. We had to limit the number of people in the exhibit at anyone time. Without Yapsody, we would have had to turn people away at the door – which would have been terrible.
General Manager Stratford Perth Museum
I run South Bay Film Society and sell over 1,000 tickets per month to film events. I have used Yapsody for selling tickets to my film events for over a year now, after switching from a couple other ticketing platforms. I have found Yapsody to be excellent in all respects.
The Yapsody platform makes it easy for me to set up my ticket sales for each event and is easy for my customers to navigate. The fee charged by Yapsody is lower than for most other services.
The thing that is particularly impressive with Yapsody is their customer service support. Any time I have had an issue come up, they have responded very quickly and resolved the problem very quickly.
I highly recommend Yapsody as the best ticketing service I have found in my 6 years of business.
Founder of South Bay Film Society
On Yapsody I have a branded URL (with my museum name) and also main site to send people that lists all of my upcoming events. On some other ticketing sites there is no main page only individual event links and the links are generic (like the ticketing host company name and an event number.)
Yapsody fees are significantly less. I could go into detail here but you may already have this information. Some other sites charge a large sump sum fee, like $2 a ticket. This doesn’t make sense when my events are for $10 or less to than add on $2. On Yapsody the additional fee on a $10 ticket is a very reasonable 76 cents.
Yapsody’s chat service gets you access to help immediately.
Also discounts for non-profits!!!
Yapsody is a great site, particularly for non-profits.
Development Manager, Noah Webster House
USC Rip City is a community based basketball association. About 5 years ago we grew and evolved from offering simply community based junior club basketball to a comprehensive program including semi-profession men’s and women’s team. With this growth in our program, while still being largely a volunteer run organisation we needed to access programs and systems that were affordable and allowed us to easily run a professional ticketing system.
Yapsody has provided us with a very intuitive system to use with flexibility to have general admission or assigned seating as we need for an event. The platform has integrated seamlessly with online payment systems we have in place that transfer the funds for sales to us seamlessly and in a very timely manner. While initially only intended for use with our semi-profession game ticketing and major events we have since found it to be an effective tool to manage presale of many of our programs including junior clinics and camps offered throughout the year.
We have even had the opportunity to provide ticketing service at our home venue for a one off game for a professional sports team who specifically comments on how well we had run the ticketing process.
Rip City treasurer, USC Rip City Basketball
Yapsody has totally changed the experience of our school’s parents, students and guests. People used to wait in line for hours to buy tickets and get seats for our school concerts, plays and performances. But now, with the online ticket sales and reserved seating the lineups are gone and everyone enjoys the show. We even use the Access Code feature to give volunteers early access to tickets – and our volunteer spots now fill up within hours. People are amazed at the level of professional experience we provide through Yapsody for a high school.
Yapsody’s generosity with non-profit group pricing and their top-notch support has made my job running ticket sales a breeze.
I have many times recommended Yapsody to other groups and many of them have started using it.
Parent volunteer with the Canterbury High School Music Parents Support Group
I have used Yapsody for our online reserved seating ticketing for 3 years. I have found the platform to be relatively easy to maneuver and I like that it offers many features not found on other online ticketing sites. We have a discount period, and Yapsody allows us to set the dates for when we want the discount. We have presales and Yapsody has a code option which allows those involved with the presale to access the site while others cannot. The thing that is the best about Yapsody is the online chat support service. If there is an issue, you can chat with a service representative and they help you through it at that point in time, unlike others where you may have to wait for a day or two for someone to get back to you. I also like the report availability, it shows you a quick glance or a more in-depth view. Really very happy with the changes made over the years to make the site even more user friendly than it was the year before.
I would highly recommend Yapsody to anyone looking for a ticket site that has many options, and has great customer service. I will definitely continue to use Yapsody in the future for our shows.
Co producer for a community theater group Temple Sinai Players
I would definitely recommend Yapsody.
This was my first time setting up an event of any type. I was totally clueless.
I found the customer service absolutely first class. Every time I had any issues, which was quite a lot before it went live, there was always somebody available then & there, no waiting on replies which was invaluable.
If I take another event I will definitely return to Yapsody. Thank you
Event Manager, Fundraising - Down syndrome center
We have used Yapsody's online ticketing system for a number of years as a very useful and affordable addition to our online tools. It is simple and quick for us to create events and equally simple for customers to book tickets at a time to suit them, either day or night.
Senior Accounts Clerk, Moor Hall Hotel and Spa
I love the ease of use and the expeditious way payments were processed and credited to our account. I also loved the detailed reports that were sent each time a transaction occurred which made it easy for us to track attendees.
Rev. Valerie Cousin
Executive Minister of Bridge Street African Methodist Episcopal Church
Good booking system & cost effective service. Easy to use. Regular updates to make the system easy to use. Support team listens to customer feedback in order to make improvements where required.
UK Marketing Manager, Diggerland UK