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On-boarding

On-boarding

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On-boarding

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We at Yapsody have developed and implemented strong sales & onboarding programs all over the world based on our exceptional processes and tools. We know that building strong relationships is essential for sales & onboarding. Our onboarding process and direct-to-consumer sales solutions solidified by our complete sales & onboarding framework ensure a competitive edge.

At Yapsody, we have specialized people to deal with Sales questions i.e All the Sale Leads are routed to the specialized Sales Agent and they arrange an Outbound Call to Onboard the clients.

Key features of On-boarding:

  • Specialized Onboarding Agents: Our Specialized Customer Support Agent handle sales via Chat Support and interacts one on one with the client to onboard them.
  • Sales Trigger: We implement a Chat Trigger on your checkout or booking page so that a proactive chat trigger can alert our specialized Sales Agent to convert your visitors into leads and boost your revenue.
  • Webinar Phone Support: Our Support Team is replete with specialized Subject Matter Experts who conduct regular Webinars on a Weekly and On-demand basis to demonstrate your product/app usage. We deep dive into your hospitality products for conducting customer demos.

Maximizing sales begins when companies ensure an exceptional customer experience.

frequently asked questions

We set up a Zendesk Chat Trigger on your checkout page or on your booking page so that a proactive chat trigger can alert them to Chat with our specialized Sales Agent who will convert them into potential leads

We use Zendesk which is one of the leading Customer Support Platforms . We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.

  • Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
  • On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored.
  • Through the onboarding model, we train our Support Employees to understand your business needs and operational needs.
  • For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.

We send you a Monthly SLA Report which contains details about the Overall conversion achieved for each month.

Get in Touch For Any Queries
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Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.

Ticketing
Entertainment
Technology Development
Marketing
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