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Customer Success

At Yapsody we have professionally trained Customer Success Representatives who can understand your product in detail and then connect with your prospective client to understand their business goals and objectives and proactively reach out to them to convert them into successful clients.

Key features of Customer Success:

  • Increase Lifetime Value (LTV) of the customers (by upsells, cross-sells, etc)
  • Reduce customer churn
  • Personal engagement with each client
  • Increase in Customer Satisfaction

frequently asked questions

We set up a Zendesk Chat Trigger on your checkout page or on your booking page so that a proactive chat trigger can alert them to Chat with our specialized Sales Agent who will convert them into potential leads

We use Zendesk which is one of the leading Customer Support Platforms . We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.

  • Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
  • On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored.
  • Through the onboarding model, we train our Support Employees to understand your business needs and operational needs.
  • For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.

We send you a Monthly SLA Report which contains details about the Overall conversion achieved for each month.

Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.