We ensure our teams have everything they need to focus on delivering an outstanding customer experience during each and every interaction.
We consistently monitor our operations to guarantee the best results. Yapsody team follows the schedule adherence effectively and excel in operations to achieve solid overall performance and exceed expected results.
Yapsody improves performance and quality by enabling operational Team leaders to spend 70 -80% of their time focused on feedback and coaching. This result is achieved through structured HDI & ITIL processes that provide consistent assessments of agents’ results.
All operational key performance indicators (KPIs) are positively impacted by Yapsody as well as employee, customer, and client satisfaction levels.
By defining, sharing, and implementing worldwide best HDI practices, Yapsody assures consistency and quality in all its operations.
We use Zendesk which is one of the leading Customer Support Softwares. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.
Our Suite Of Services
Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.