issue tracking & escalation
Whether it’s a Hotel Booking, Accommodation, Payment, Refund, or Tech related issue, our dedicated team of customer care will track your issue, troubleshoot it, and if required escalate it to the concerned authority.
Schedule a discussion with us for a quick on-boarding to our customer relations services.
customer care services our standard suite
frequently asked questions
We use Zendesk which is one of the leading Customer Support Softwares. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.
- Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
- On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored.
- Through the onboarding model, we train our Support Employees to understand your business needs and operational needs.
- For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.
- We first get in touch with your business team to understand the requirements and proceed with the necessary documentation.
- Our dedicated Support Delivery Leader then sets up an Internal guide for the Support Agents using Zendesk Guide, where all your business operations are documented with a flow chart.
- Our Internal Guides is used to train the new Support Agents faster and is updated on an ongoing basis so that it is up to date 24 x 7.
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- Our specialized Knowledge Manager will understand your business operations by monitoring the regular cases and will write detailed FAQ & knowledgebase articles with accurate information on an ongoing basis.
- This helps your customers in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.
Our Suite Of Services
Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.
