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Account Representative Program

Our suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers.

Key features of Account Representative Program:

  • Our Customer Retention Agent are specialized in building rapport with the client and retaining them so that monthly recurring can be managed
  • Our Customer Retention Agent collects feedback from the client, so that they can be retained and their business goal can be achieved
  • Our Customer Retention Agent also acts as a dedicated Account Manager for a particular client for long-term sustenance.
  • Our Customer Outreach & Retention accounts framework ensures that the Client Lifetime value is maintained.

frequently asked questions

Our Account Representative Program is designed in such a way that personal attention will be given to all the clients which will increase the Customer Retention.

Our Billing Collection Program is designed in such a way that we contact clients in a timely manner as a form of Retention to collect receivables.

We use Zendesk which is one of the leading Customer Support Platforms. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base

  • Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
  • On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored.
  • Through the onboarding model, we train our Support Employees to understand your business needs and operational needs.
  • For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.

We send you a Monthly SLA Report which contains details about the Overall conversion achieved for each month.

client testimonial

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Our Suite Of Services

Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.