Chat is becoming the most preferred channel of interaction globally, along with voice and email. Today, many of the world’s largest and most recognizable brands are offering chat as one of the primary channels for customer engagement.
Yapsody Live chat seamlessly integrates into all Websites.
Immediate Resolution
Cost savings
Increase in Sales using Proactive Chats
Improves First Contact Resolution (FCR)
Enhances Customer Satisfaction (CSAT)
Using Yapsody Live Chat, customers can contact the Help desk and connect with Live Agents to get a speedy resolution.. If you take an example of the “Call” first the person has to call the center and the majority of the time has to wait and then once connected has to explain their concern and get a resolution. It takes a long time. in the Chat channel you just hit the Chat button with your query a message and you get resolutions at your fingertip without having to wait..
Immediate Resolution
We will set up Triggers to proactively reach out to your customers when they are on your Website browsing the Product information. Webchat interventions have demonstrated the ability to convert 30-40% of online sales that are usually lost at the shopping cart stage. Proactive chat can guide visitors along the sales process, resolve issues, and answer any queries they may have in real-time. This will continue, more so since webchat offers endless strategic sales options for upselling and cross-selling such as discounts, bundle deals, and subscriptions. With the help of proactive chat, we will reduce the shopping cart abandonment rate and increase the online sale conversion rate in the eCommerce domain.
Increase in Sales using Proactive Chats
Chat Survey
Chat Quality
Average Speed of Answer
Chat Abandonment Rate
We send you a Monthly SLA Report which contains details about the Overall Customer Satisfaction score achieved every month and we’ve also been maintaining a consistent record of 90 – 95% Customer Satisfaction scores for hospitality & entertainment enterprises worldwide.
We offer support through multiple tiers :
Our Support Quality Analysts constantly monitor Live Chat for evaluation so that agents can get feedback for improvement.
Glance through global entities using our premium services.
I would definitely recommend Yapsody.
This was my first time setting up an event of any type. I was totally clueless.
I found the customer service absolutely first class. Every time I had any issues, which was quite a lot before it went live, there was always somebody available then & there, no waiting on replies which was invaluable. If I take another event I will definitely return to Yapsody. Thank you
Everything works so perfect and the support team is the best. The website is amazing.
Awesome Customer Support experience and quite a quick turnaround! Thanks to the team at Yapsody from all of us here at the Conejo Valley Unitarian Universalist Fellowship!
Our Suite Of Services
Being an industry partner to some of the best in the hospitality space, we’ve been offering a tailor-made suite of services comprising of Entertainment, Marketing, Customer Relations, Technology Development for every entity looking to surpass challenges. Yapsody is a dedicated partner-for-success for your strategic vision.
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