Webinar Phone Support

Our Support Team is replete with specialized Subject Matter Experts who conduct regular Webinars on a Weekly and On-demand basis to demonstrate your product usage. For a business of your calibre, it becomes important to automate these processes and have it streamlined.

Schedule a discussion with us to know more and avail of our suite of services.

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Frequently Asked Questions

We use Zendesk which is one of the leading Customer Support Softwares. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.

  1. Techsupport: On Chat, Email & Call addressing all your Customers Tech Support questions which they come across while booking the tickets or Hotel accommodation like Transaction error, Abandoned transaction, receipt not received, etc.
  2. Customer Service Questions: On Chat, Email & Call addressing all the Hospitality Questions related to Hotel Booking, Accommodation, Payment, Refund, etc.
  3. Guest Engagement Relations:  Personalized Outbound calls in managing the guest relationship of your VIP’s about their membership details, new offers, etc.

  1. We first get in touch with your business team to understand the requirements and proceed with the necessary documentation.
  2. Our dedicated Support Delivery Leader then sets up an Internal guide for the Support Agents using Zendesk Guide, where all your business operations are documented with a flow chart. 
  3. Our  Internal Guides is used to train the new Support Agents faster and is updated on an ongoing basis so that it is up to date 24 x 7.

  1. Internal Quality Auditing: We have an inhouse Quality Assurance Team and they audit all the Customer Interaction keeping the Customer Critical, Business Critical & Compliance Critical Accuracy, and identify areas of improvement. These improvement feedbacks are shared with the Customer Relations Agents so that they can improve and perform at an exceptional level.
  2. Reliable Customer Relations Team: We hire the best people from the support industry who are having experience working with international brands across the Globe. They are regularly trained on good practices so that they can deliver exceptional services.
  3. HDI & ITIL framework: Our Support Team is operating under the good practices of the HDI & ITIL framework which is industry-recognized. They are regularly cross-trained so that they can remain the best.

  1. We send you a Monthly SLA Report for each channel which covers monthly Service Level numbers like Chat SLA, Email SLA & Phone SLA. 
  2. To operate this efficiently we have set up an ITIL Service Desk Framework to follow the Bug Escalation process as per the Business priority.

Feel free to reach out with any other questions you may have.

Learn More About Customer Relations Service

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