Trigger Setup Sales

With a Zendesk Chat Trigger on your checkout or booking page, a proactive chat trigger can alert our specialized Sales Agent to convert your visitors into the leads and boost your revenue.

Schedule a discussion with us to start engaging with your loyal patrons and increase your brand loyalty.

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Frequently Asked Questions

We set up a Zendesk Chat Trigger on your checkout page or on your booking page so that a proactive chat trigger can alert them to Chat with our specialized Sales Agent who will convert them into the lead and it will boost your revenue.

  1. You can expect monthly Client Effectiveness Reports related to your hotel rooms, accommodation, pricing feedback, or any general feedback. 
  2. We also have a Feedback Mechanism Process where all your customer’s feedback is categorized and documented in a centralized database. 
  3. We send you the VOC report, Production Report, and Service Level Report which are highly requested by all our clients.

We send you a Monthly SLA Report which contains details about the Overall Customer Satisfaction score achieved for each month and we’ve also been maintaining a consistent record of  90 – 95% Customer Satisfaction scores for hospitality & entertainment enterprises worldwide.

  1. We first get in touch with your business team to understand the requirements and proceed with the necessary documentation.
  2. Our dedicated Support Delivery Leader then sets up an Internal guide for the Support Agents using Zendesk Guide, where all your business operations are documented with a flow chart. 
  3. Our  Internal Guides is used to train the new Support Agents faster and is updated on an ongoing basis so that it is up to date 24 x 7.

Learn More About Customer Relations Service  or  Schedule A Discussion

  1. Our specialized Knowledge Manager will understand your business operations by monitoring the regular cases and will write detailed FAQ & knowledgebase articles with accurate information on an ongoing basis. 
  2. This helps your customers in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.

Feel free to reach out with any other questions you may have.

Learn More About Customer Relations Service

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