Issue Tracking & Escalation

Whether it’s a Hotel Booking, Accommodation, Payment, Refund, or Tech related issue, our dedicated team of customer care will track your issue, troubleshoot it, and if required escalate it to the concerned authority.

Schedule a discussion with us for a quick on-boarding to our customer relations services.

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Frequently Asked Questions

We use Zendesk which is one of the leading Customer Support Softwares. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.

  1. Internal Quality Auditing: We have an inhouse Quality Assurance Team and they audit all the Customer Interaction keeping the Customer Critical, Business Critical & Compliance Critical Accuracy, and identify areas of improvement. These improvement feedbacks are shared with the Customer Relations Agents so that they can improve and perform at an exceptional level.
  2. Reliable Customer Relations Team: We hire the best people from the support industry who are having experience working with international brands across the Globe. They are regularly trained on good practices so that they can deliver exceptional services.
  3. HDI & ITIL framework: Our Support Team is operating under the good practices of the HDI & ITIL framework which is industry-recognized. They are regularly cross-trained so that they can remain the best.

  1. Techsupport: On Chat, Email & Call addressing all your Customers Tech Support questions which they come across while booking the tickets or Hotel accommodation like Transaction error, Abandoned transaction, receipt not received, etc.
  2. Customer Service Questions: On Chat, Email & Call addressing all the Hospitality Questions related to Hotel Booking, Accommodation, Payment, Refund, etc.
  3. Guest Engagement Relations:  Personalized Outbound calls in managing the guest relationship of your VIP’s about their membership details, new offers, etc.

Learn More About Customer Relations Service  or  Schedule A Discussion

We send you a Monthly SLA Report which contains details about the Overall Customer Satisfaction score achieved for each month and we’ve also been maintaining a consistent record of  90 – 95% Customer Satisfaction scores for hospitality & entertainment enterprises worldwide.

  1. Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
  2. On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored
  3. Through the onboarding model,  we train our Support Employees to understand your business needs and operational needs.
  4. For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.

Feel free to reach out with any other questions you may have.

Learn More About Customer Relations Service

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