Immediate Onboarding & IVR Setup Services

Our dedicated Account Manager will interact with you to understand your support requirements and accordingly plan out a quick on-boarding Model in which we train our Support Team within 2 – 3 weeks for immediate on-boarding.

Schedule a discussion for a quick discussion for your business needs and even quicker on-boarding.

Immediate Onboarding _ IVR Setup

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Frequently Asked Questions

We use Zendesk which is one of the leading Customer Support Softwares. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.

  1. Our dedicated Account Manager will first understand your Customer Support Relations requirement and plan out a quick onboarding model.
  2. On average, it takes around 24 – 72 hours to set up the Support Workflow after our Account Manager connects with you, however, depending on your requirements the onboarding duration can be tailored
  3. Through the onboarding model,  we train our Support Employees to understand your business needs and operational needs.
  4. For setting up your Tech Support, it takes us 2 – 3 weeks to onboard a dedicated Tech Support Agent within 72 hours for answering your technical queries.

  1. We first get in touch with your business team to understand the requirements and proceed with the necessary documentation.
  2. Our dedicated Support Delivery Leader then sets up an Internal guide for the Support Agents using Zendesk Guide, where all your business operations are documented with a flow chart. 
  3. Our  Internal Guides is used to train the new Support Agents faster and is updated on an ongoing basis so that it is up to date 24 x 7.

Learn More About Customer Relations Service  or  Schedule A Discussion

We send you a Monthly SLA Report which contains details about the Overall Customer Satisfaction score achieved for each month and we’ve also been maintaining a consistent record of  90 – 95% Customer Satisfaction scores for hospitality & entertainment enterprises worldwide.

  1. We send you a Monthly SLA Report for each channel which covers monthly Service Level numbers like Chat SLA, Email SLA & Phone SLA. 
  2. To operate this efficiently we have set up an ITIL Service Desk Framework to follow the Bug Escalation process as per the Business priority.

Feel free to reach out with any other questions you may have.

Learn More About Customer Relations Service

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