Customer Outreach & Retention Programs

Our suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers.

Schedule a discussion with us to know more and avail of our suite of services.

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Frequently Asked Questions

  1. Techsupport: On Chat, Email & Call addressing all your Customers Tech Support questions which they come across while booking the tickets or Hotel accommodation like Transaction error, Abandoned transaction, receipt not received, etc.
  2. Customer Service Questions: On Chat, Email & Call addressing all the Hospitality Questions related to Hotel Booking, Accommodation, Payment, Refund, etc.
  3. Guest Engagement Relations:  Personalized Outbound calls in managing the guest relationship of your VIP’s about their membership details, new offers, etc.

  1. Our specialized Knowledge Manager will understand your business operations by monitoring the regular cases and will write detailed FAQ & knowledgebase articles with accurate information on an ongoing basis. 
  2. This helps your customers in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.

  1. We first get in touch with your business team to understand the requirements and proceed with the necessary documentation.
  2. Our dedicated Support Delivery Leader then sets up an Internal guide for the Support Agents using Zendesk Guide, where all your business operations are documented with a flow chart. 
  3. Our  Internal Guides is used to train the new Support Agents faster and is updated on an ongoing basis so that it is up to date 24 x 7.

Learn More About Customer Relations Service  or  Schedule A Discussion

We use Zendesk which is one of the leading Customer Support Softwares. We create a multi-brand functionality for your business by hosting separate subdomains for 24/7 Chat, Email, Phone & Knowledge Base.

  1. You can expect monthly Client Effectiveness Reports related to your hotel rooms, accommodation, pricing feedback, or any general feedback. 
  2. We also have a Feedback Mechanism Process where all your customer’s feedback is categorized and documented in a centralized database. 
  3. We send you the VOC report, Production Report, and Service Level Report which are highly requested by all our clients.

Feel free to reach out with any other questions you may have.

Learn More About Customer Relations Service

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