Client Effectiveness Reports

How do our clients know that Yapsody customer services are highly reliable and trustworthy? We provide regular data and analysis through Production Reports, Service Level Reports, and VOC Reports.

Schedule a discussion with us if you wish to set up a 24/7 white-labeled support team for your business.

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Frequently Asked Questions

  1. You can expect monthly Client Effectiveness Reports related to your hotel rooms, accommodation, pricing feedback, or any general feedback. 
  2. We also have a Feedback Mechanism Process where all your customer’s feedback is categorized and documented in a centralized database. 
  3. We send you the VOC report, Production Report, and Service Level Report which are highly requested by all our clients.

  1. Our specialized Knowledge Manager will understand your business operations by monitoring the regular cases and will write detailed FAQ & knowledgebase articles with accurate information on an ongoing basis. 
  2. This helps your customers in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.

  1. Techsupport: On Chat, Email & Call addressing all your Customers Tech Support questions which they come across while booking the tickets or Hotel accommodation like Transaction error, Abandoned transaction, receipt not received, etc.
  2. Customer Service Questions: On Chat, Email & Call addressing all the Hospitality Questions related to Hotel Booking, Accommodation, Payment, Refund, etc.
  3. Guest Engagement Relations:  Personalized Outbound calls in managing the guest relationship of your VIP’s about their membership details, new offers, etc.

Learn More About Customer Relations Service  or  Schedule A Discussion

  1. We send you a Monthly SLA Report for each channel which covers monthly Service Level numbers like Chat SLA, Email SLA & Phone SLA. 
  2. To operate this efficiently we have set up an ITIL Service Desk Framework to follow the Bug Escalation process as per the Business priority.

We send you a Monthly SLA Report which contains details about the Overall Customer Satisfaction score achieved for each month and we’ve also been maintaining a consistent record of  90 – 95% Customer Satisfaction scores for hospitality & entertainment enterprises worldwide.

Feel free to reach out with any other questions you may have.

Learn More About Customer Relations Service

More From Our Blog

Stay Updated With The Latest Customer Relation Trends

Stay Updated With The Latest Customer Relation Trends

VIEW ALL POSTS