Customer Care Services
For Hospitality & Entertainment Enterprises

Yapsody’s white-glove team of customer relations professionals will operate under your brand to engage with customers about anything they may require – be it about player services, hotel reservations, event ticket transactions, or even just general Q&A.

Why Choose Yapsody’s Customer Care Services?

Yapsody has developed an outstanding track-record of providing highly reliable customer care services. We’ve always put customer support at the forefront of our business, serving both casino customers and patrons of thousands of event presenters who have been using our ticketing system. Our experience in the hospitality and entertainment industries gives us an edge for efficiently handling large volumes of customer queries.

Our Standard Suite Of Customer Care Services

Support as a Service

Yapsody assists your existing & potential customers get the information they need in a matter of seconds

24/7 Availability

Our team is available round the clock to answer facility and service-related customer queries

Notification Policy

For customer queries outside Yapsody’s scope, we consult the enterprise immediately for further action

Engage With Customers On A Personal Level

Inbound & Outbound Phone Support

Our customer care department keeps lines of communication going to maintain customer loyalty and retention.

Additionally, we provide customer outreach services through phone to assist customers or notify them about important announcements/updates.

Inbound & Outbound Phone Support

Our customer care department keeps lines of communication going to maintain customer loyalty and retention.

Additionally, we provide customer outreach services through phone to assist customers or notify them about important announcements/updates.

Immediate On-boarding and Live Chat & Email Support

90% of queries from our Live Chat Support are answered with 30 seconds. Be assured, your customers will not be waiting to hear back from us.

Not only are we experts in resolving customer queries, we are very proactive in reaching out to your enterprise and/or connecting you to customers in case we receive queries that are beyond Yapsody’s scope.

Our Dedicated Front End & Customer Relations teams will install the live chat widget on your website and/or other webpages where you wish to offer customer support.

White-Labeled Service

Yapsody’s customer care services are offered under your enterprise’s brand, not ours.

We operate as an extension of your business and offer top-of-the-line customer care services, therefore leading customers to gain utmost confidence in your brand.

White-Labeled Service

Yapsody’s customer care services are offered under your enterprise’s brand, not ours.

We operate as an extension of your business and offer top-of-the-line customer care services, therefore leading customers to gain utmost confidence in your brand.

Strong Reporting & Analytics

Hospitality and entertainment enterprises signing up for this service will be sent monthly reports, helping them make better business decisions.

Inbound & Outbound Call Reports including summaries of each call
Production Reports including the number of chat and email cases handled
Service Level Reports including Chat SLA, Chat Wait Time served, Chat Abandonment %, Email – First Reply Time and Customer Satisfaction Scores
VOC Reports including the overall feedback about your enterprise

Reliable Team & Operation Management

Our Customer Relations Specialists have experience working for highly reputed global companies, and are well-trained to provide your customers exceptional voice and web services.

Reliable Team & Operation Management

Our Customer Relations Specialists have experience working for highly reputed global companies, and are well-trained to provide your customers exceptional voice and web services.

What Customers Are Saying About Us

What ticket buyers have to say about us

Lionel was a pleasure to deal with, very polite and professional. Very easy to work with. Thank you very much.

Walt

Had the good fortune of getting placed with the same chat rep. twice. Fast, precise, polite. Highly Recommend.

Brad

Usher was very helpful during our chat, He listened to me during a difficult time and appreciate his time.

James

Absolutely amazing - Austin was soo kind and helpful. Thank you for such a pleasing Chat Support experience 🙂

David

Take Advantage of Our Casino Assistance & Recovery Program

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Stay Updated With The Latest Customer Relation Trends

Stay Updated With The Latest Customer Relation Trends

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